STGi seeks a Facilities Project Coordinator to support the Community Based Outpatient Clinic in Loma Linda, CA. The Project Coordinator will establish a rapport with contract employees and Government Agency representatives, as appropriate. The will learn, understand and articulate the mission, business drivers, and operational needs of all the customers in his/her portfolio. The Facilities Account Manager is responsible for the overall coordination of the facilities activities from design through implementation, managing scope, budget, schedule and all communications as well as the general maintenance of the facilities throughout the life span of the contract.
Business Development • Work with local brokers in areas to identify and solidify appropriate locations for VA Community Based Outpatient clinics, gain understanding of financials associated with the space, and troubleshoot potentials issues post-award with locations • Leverages his/her presence on the ground with client executives (e.g., program executives, operational leads, technical monitors, etc.) to continuously identify and pursue opportunities for follow‐on/expanded client work on existing contracts. Engages Clinical Operations leadership in the pursuit as appropriate. • Assist in the PM’s contributions to proposal development by leading technical facility space breakdown based on the solicitation. • Assists PM’s contributions to the proposal development process by leading and/or executing the following: technical response writing, staffing plan, management approach writing/project plan development, inputs to pricing, etc. • Assists PM during Re-competes driving all pre‐RFP and post‐RFP activities for his/her expiring contracts. • Supports the capture of new business consistent with the PM (and up) direction and business plan for the Division, this may include identifying, contacting, and meeting with existing and potential customers, small and large businesses, consultants, potential partners, and other entities in order to establish mutually beneficial relationships as they relate to business development and partnering.
Functional/Solutions Expertise • Identify key services and vendors needed in the start-up of VA Community Based Outpatient Clinics • Work with General Contractors and Architects on site to ensure projects are kept on schedule and problem solve facility build out schedule issues • Works with customer to ensure all of their contractual needs are met from a facility and clinical standpoint • Has a knowledge of Joint Commission requirements • Work with General Contractors to creatively problem solve timeline sensitive issues i.e. Permitting issues, customer concerns and material delays • Work with general contractors to identify and select local architects that can meet our tight schedules but ensure they are a culture fit • Review architectural plan sets and provide edits to engineers • Work with PM and General Contractor team to select new interior finishes as needed • Assists the PM and the Division team to complete tasks associated with the design and development of new healthcare staffing/clinic operational management/financial back office management and all facilities related maintenance. Corporate Initiatives • Participates in internal process improvement initiatives and serves as a key liaison to other corporate divisions such as: Business Development, Contracts, Human Resources, Accounting, and Payroll. Performs other duties as assigned.
Personnel Management • Trains, supervises and mentors Program Management Assistants. • Develops contract staff job performance plans, regularly counsels on performance, and rates staff against standards at appraisal time and also intermittently, communicating results immediately. • Collaborates with recruiting to determine approaches for staffing contracts or opportunities that may lead to awarded contracts.
Contract Management and Administration Helps guide Program Management Assistants (PMAs) to troubleshoot contract employee issues, if PMA support is available. If not, responsibilities include: employee support and interface, timesheet and expense report monitoring, creating and routing personnel actions, maintaining and updating all tracking spreadsheets and databases that support assigned contracts, submitting and tracking purchase orders, maintaining calendars, etc. • Successfully manages multiple contracts ensuring all deliverables, professional services and contractual commitments are delivered on schedule and within budget, working with representatives from Human Resources, Accounting/Payroll, Contracts, and other departments as appropriate. • Is aware, and can communicate, at a granular level of operational detail, the types of services performed by STG employees on each contract within his/her purview. Applies this knowledge to help identify which contracts will serve as optimal corporate qualifications for RFP responses. • Demonstrates independent problem‐solving and decision‐making capability, including the Program Managers as appropriate on the most complex issues regarding contract staff conduct or performance, funding, redirection of effort, scope creep, contract modifications, issuance of stop work orders, and invoicing issues. • Supports timely and accurate preparation of invoices and collections by reviewing materials issued by the Accounting Department. • Supports achievement of the company’s financial targets by monitoring contracts to promote full contract utilization and by taking proactive actions by working with the Program Manager (PM) and the customer to adjust period of performance, bill rates and/or funding as necessary to ensure seamless support of customer needs within contract guidelines. • Launches new contracts, with project plans, by working closely with the Recruiting Department to identify staff for existing or new customer requirements, ensuring contractual documentation is in place, and establishing mechanisms for regular customer interactions and status reporting, etc. • Regularly updates the Program Manager on the performance of contracts under his/her purview. • Understands and applies a range of quality assurance and risk mitigation strategies to minimize risks that are encountered on his/her contracts, engaging the Program Manager (and up) as appropriate. • Ensures the application of federal acquisition regulations, applicable laws, and STGi corporate policies to contract and task operations.
REQUIRED EXPERIENCE: • At least 1‐2 years of managing multiple projects /programs with an emphasis on outstanding customer satisfaction and service • Strong business writing and proposal development experience a plus • Supervisory and management experience REQUIRED EDUCATION/LICENSURE: • Bachelor’s degree required; Advanced degree (MBA, MPP, MA, MS, etc.) is a plus • Functional credentialing or certification (e.g., PMP, MPH, CPHQ, Lean Six Sigma, etc.) is a plus