Job Description

HYBRID WORK SCHEDULE - 3 DAYS IN OFFICE, 2 WORK FROM HOME

STORIS, Inc. is the leading provider of integrated retail software solutions for home furnishings, bedding, appliance, and electronics retailers. We have been serving the home furnishings industry for over 25 years. STORIS delivers a comprehensive Enterprise Resource Planning system that allows retailers to seize growth opportunities and enhance operational performance.  

Currently STORIS has an opening for a SOFTWARE SUPPORT TECHNICIAN. The person in this position will provide software training and / or technical support to our clients.  The ideal candidate will have an excellent service oriented attitude to serve our clients by resolving questions and technical issues on our applications.

RESPONSIBILITIES OF THE POSITION INCLUDE:  •    Communication with our Clients regarding details of logged cases via our Call Center  •    Provide technical assistance by researching functional and/or technical issues  •    Analyzing data to determine cause of error •    Client training via the Classroom setting, at our Clients site, and via Webinars •    Coordinate and manage small to medium sized projects as related to revision upgrades and other detailed module implementations •    Up to 25% travel may be required

QUALIFICATIONS FOR THIS POSITION ARE:  •    A positive attitude and ability to work with others  •    Excellent research, analytical and technical skills  •    Strong communication, organizational and time management skills  •    Experience with application software training and or technical support experience   The ideal candidate will also have a basic knowledge of working with a database and the ability to learn how to read software programs.  Knowledge of NopCommerce, HTML, CSS and ASP is a plus.   If you have the required skills and enjoy working in a team-oriented atmosphere, we’d love to hear from you.    STORIS, named one of the Best Places to work in New Jersey, offers a competitive compensation package, an excellent benefit package, including Major Medical and 401(k). STORIS focuses on creating a positive and friendly work environment. Additionally, employees enjoy a hybrid work from home and in-office schedule, fun team-building events, a wellness program, a recently renovated office space featuring a spacious kitchen with complimentary snacks, beverages, hot & cold brewed coffee, and more!

STORIS is an Equal Opportunity Employer

Company Description

STORIS has established itself as a top provider of retail software solutions to the home furnishings industry. We service retailers of all sizes, from Top 100 companies to one-store locations. We pride ourselves on an innovative and long-lasting product, as well as exceptional customer service and satisfaction. Still, at STORIS, we recognize that success comes from within, which is why we strive to foster a positive environment for our own employees.