Job Description

SVS Group is a leading Staffing Firm who has been around over 20 years. We offer a variety of opportunities for employment Local and Nationwide. We are excited to be the ones to help you land our Remote Processor opportunity with our Client who has changed the Mortgage Industry.

DUTIES & RESPONSIBILITIES

· Use manual and automated calling strategies to locate and contact delinquent homeowners

· Analyze financial information and identify issues

· Set up customized payment solutions that cure their delinquencies

· Handle multiple mortgage products that are imminent or delinquent, as governed by investor

· Maintain updated loan files to ensure a comprehensive record of every transaction

· Help prevent foreclosure through various loss mitigation options (e.g. modification, forbearance, etc.).

· Review homeowner financial records (e.g. statements, tax returns, credit reports, etc.) to determine the best loss mitigation solution for them.

· Answer homeowner questions: provide quick and thorough responses to escalated homeowner issues.

THE SUCCESSFUL CANDIDATE NEEDS:

· English fluency required

· Exceptional negotiation skills.

· Outstanding telephone and written communication skills.

· Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).

· The ability to maintain professional conduct when dealing with people of any mood or personality type.

· Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.

· Excellent reasoning and research skills; the ability to see the "big picture" and manage the details.

· The ability to safeguard confidential customer and company information.

· A solid work ethic, high integrity, a positive attitude, and strong attention to detail.

· The ability to follow instructions but work with minimal direct supervision.

· Excellent keyboarding skills.

· Proficiency with technology not limited but including Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).

EDUCATION & EXPERIENCE

· High-school diploma (required).

· College degree (preferred, but not required).

· 3 years of recent loan processing experience. 

HOURS & SYSTEM REQUIREMENTS

· The hours and shift will vary based on business need, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily between the hours of 8:00 am - 10:00 pm local time.

· Secure home office consisting of:

o Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

o Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions

o Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear.

o Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners, fellow associates, and other persons by phone (using a headset) and in writing.

Company Description

SVS Group Inc. is a company that focuses on getting skilled individuals into a position that can develop into something long-term and permanent placement.