Job Description

FULL TIME MORTGAGE LOAN PROCESSOR:

• $52-$54k base, depending on experience

• Remote until pandemic is over, then the expectation is to go to the physical office in Denver, CO

• Equipment - Must have own equipment

• Monthly Bonus – estimated at $700-$1,000 per month, based on quality and volume rankings, etc.

• Overtime – available, approx. 10 hours per week when offered

• Retention Bonus - $5,000 after 6 months of service

JOB DESCRIPTION:

The Mortgage Loan Processor III will work in a team allocated to specific clients or channel of business, manage a pipeline of loans and be responsible for all customer communication throughout the process of the loan from loan approval to Clear-to-Close. Effective communication with internal and external customers is critical in meeting key performance metric and contributing to the success of the team.

The Mortgage Loan Processor III is responsible for navigating the entire loan process with the customer, informing the customer, asking for any additional documents as needed, following up with the customer on the conditions needed and answering the customers questions along the way. This roles main activity will be speaking with loan officers, customers, providing guidance, explaining documentation requirements, answering questions, asking appropriate questions and listening to the client’s needs.

PRIMARY ACCOUNTABILITIES:

· Perform daily proactive pipeline management

· Communicate with customer and Loan Officer consistently and effectively, while providing excellent service

· Maintain contact schedule with customer and Loan Officer, updating loan record on all communication

· Communicate effectively and build relationships internally between the closing, UW, VC, set up, and lock desk departments

· Set expectations, provide timely status updates, and establish deadlines for customers on returning conditions

· Coordinate all customer activity in order to meet desired closing dates

· Manage a pipeline of loans driving activities to meet the customer’s expectations and to meet an on time closing

· Effectively manage and own your OES work queue ensuring queues and activity timelines are met

· Restructure, re-price transactions with the Loan Officer that do not meet underwriting guidelines

· Audit conditions prior to file submission to underwriting to confirm the meet requirements

· Assist clients with loan level questions and concerns

· Review reporting to target loans in the pipeline that need special attention

· Deliver clean, complete and accurate files to both underwriting and closing

· Communicate effectively with clients, customers, and vendors with licensable parameters

· While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.

· Perform related duties as requested.

WHAT WE NEED FROM YOU:

· Knowledge of federal and state fair lending requirements

· Working with unique and complex program guidelines

· Coach and train others and share best practices

· Prioritize workload and meet deadlines

· Organizational skills with attention to detail – advanced

· Interact effectively with all levels of staff and management

· Microsoft Office skills – intermediate

· Proficient in third party systems usage

· Proven experience working in a fast paced, high volume, customer focused environment

· Relationship management skills

· Time management and problem solving skills – advanced

· Understanding, interpretation and qualification of mortgage documents and products and investor guidelines with the ability to clear conditions – advanced

· Verbal and written communication skills - advanced

KEY QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

REQUIRED:

· HIGH SCHOOL DIPLOMA OR EQUIVALENT.

· 2+ YEARS OF CUSTOMER SERVICE CUSTOMER SUPPORT EXPERIENCE REQUIRED

PREFERRED:

· 2+ YEARS OF INDUSTRY EXPERIENCE IN COMPLIANCE, FRAUD AND MONITORING TOOLS (MAVENT, CORELOGIC, INTERTHINKS, FHA, VA, DU, AND LP)

· 5+ YEARS OF MORTGAGE PROCESSING AND/OR OPERATIONS EXPERIENCE

LANGUAGE ABILITY Have the ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization

MATHEMATICAL ABILITY

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the environment is moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

LANGUAGE ABILITY Have the ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization

MATHEMATICAL ABILITY

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the environment is moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Company Description

SVS Group Inc. is a company that focuses on getting skilled individuals into a position that can develop into something long-term and permanent placement.