PART TIME POSITION

Monday-Friday 9:00AM-12:30PM, $17/hr  

PERFORMANCE EXPECTATIONS

• Acts as the first face of Swift Passport Services, bringing the Swift Experience to clients, guests and co-workers who arrive in person, over the phone or via email/web
• Exudes contagious energy, enthusiasm, stamina and calm
• Should enjoy switching from task to task quickly
• Must be comfortable using computer and scanner
• Hand writes efficiently and clearly
• makes everyone feel welcome
• Able to handle challenging customers with calm resolution
• Is an active and contributing member of the Swift Passport team
• Responsible with the rest of Swift Passport for meeting Swift Passport annual goals

MAIL SERVICES RESPONSIBILITIES

• Accept mail deliveries from post office, UPS, Fedex and DHL

• Check in mail

• Sort mail into appropriate mailboxes

• Complete scan, shred and recycle mail task requests in a timely manner

• Master the mail function services associated with the 3 virtual mail companies that we work with

• Document and improve on our current recipes to manage mail

• Reply to mail inquiry phone calls and emails

• Improve on our package storage recipes

• After 90 days, provide us with a list of improvements that will assist us in capturing more revenue with each virtual mail service we work with

• Help walk-ins who arrive to ask questions or retrieve mail

• Keep workspace and public area clean and tidy

• Performing inventories

• Document to-do lists, action plans and SOPs (Standard Operating Procedures); leaves a clear paper trail that others can follow

PERSONALITY CHARACTERISTICS

• MUST be organized and detail-oriented.  Please address whether or not this comes naturally to you in your cover letter.
• Uses documented systems to manage standard questions, using Founders for urgent questions only
• Trustworthy, reliable and enthusiastic
• Can discreetly handle confidential information
• Quick learner who can work independently as well as with a team
• Stays on top of multiple tasks with grace and good humor
• Exudes positive vibrational energy
• Stays calm in emergencies
• Prefers to work within a structure/plan but able to make on-the-spot changes as needed
• Welcomes feedback
• Willingly goes the extra mile in all aspects of the job
• Is flexible, self-motivated and likes to have fun!

SKILLS

• Exceptional customer service skills—in-person, on the phone and in writing - required
• Track record of timely follow-through (including the last little details) on projects - required
• Ability to communicate effectively both verbally and in writing - required
• Willingness to ask for help and/or clarification of expectations - required
• Sales oriented and committed to the financial success of the business – required
• Working knowledge of most regularly used software (Microsoft Suite)

 Benefits

• Layed back, casual, friendly work environment
• Will promote to full time within 6 months if full time work is desired.  Full time workers are eligible for medical benefits and 401K
• Great opportunity to learn new skills, we will help your build your resume! 
• Exposure to passport and international visa services.  The right person could transfer to our visa department which offers salaried positions
• Somewhat flexible work schedule if you need to adjust the hours listed