Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Job Summary

The Performance Manager is a critical leadership role responsible for driving sales performance, ensuring operational excellence, and cultivating an exceptional client experience across our three SWTHZ studios. This role focuses heavily on sales growth, community outreach, and member satisfaction while supporting and mentoring on-site teams in meeting daily, weekly, and monthly studio goals.

Key Responsibilities

🛍️ Sales Leadership

Own and drive all key sales metrics: intro offers, memberships, multi-packs, upgrades, and referrals

Coach and hold team members accountable to individual and studio-wide sales targets

Implement consistent sales processes and best practices across all locations

Track conversion metrics and identify opportunities for upselling and retention

🌎 Community Engagement & Events

Develop and oversee in-studio and offsite event calendars for each location

Forge partnerships with local businesses, influencers, and wellness groups

Coordinate promotional activities to drive brand awareness and traffic

💬 Member Experience

Ensure every studio reflects the SWTHZ standard of cleanliness, hospitality, and service

Support staff in cultivating a high-energy, welcoming, wellness-focused culture

Address member feedback and proactively identify areas to improve satisfaction and loyalty

📈 Operational Performance

Conduct regular studio visits to assess team performance, facility readiness, and culture

Collaborate with the owner on quarterly performance reviews and bonus metrics

Contribute to hiring, training, and onboarding processes as needed

Qualifications

Proven track record of meeting and exceeding sales targets

Strong leadership, coaching, and accountability skills

Comfort with data tracking, KPIs, and using CRM/POS software

Passion for health, recovery, and wellness culture

Willingness to travel between studios weekly (Boardman, Pittsburgh, North Canton, Akron)

Highly organized, self-motivated, and collaborative

Compensation & Benefits

Base Salary: $60,000–$65,000 (based on experience)

Quarterly performance bonus based on total enterprise gross revenue

Complimentary access to all SWTHZ recovery services

Professional development and advancement opportunities

The Franchise Owners of this business have over a 20 year track history of successful franchise ownership throughout Northeast Ohio. They are dedicated to high performance, leadership, and growth opportunities for high performing team members. If you want the opportunity to challenge yourself and help SWTHZ grow, then this could be the opportunity you have been looking for.