Job Description
Title: Customer Service Representative Country: United States Job description:
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Financial Services Representative to assist customers in obtaining banking information and provide customer service support at our Deland Florida site! You'll shine in this role if have experience or interest in the financial services industry and a strong passion for helping customers. In this role, you'll listen to customer needs and concerns and help them to solve problems concerning service or products in a fun team environment.
Work with us and you'll enjoy: Full-Time Schedule (40 hours per week) 100% Paid Training Excellent benefits package including: medical, dental, vision, life insurance 401K Retirement Plan With Company Match Generous Paid time off 100% free college tuition program through University of Arizona (online) after just one year of employment!
Requisition #: 122BR State/Province: Florida Site: DeLand Workplace Type: B&M Address: 1398 S Woodland Blvd City: DeLand Zip/Postal Code: 32720 Hiring Group: Agent About SYKES: SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions,Sitel Groupempowers brands to build stronger relationships with their customers by creating meaningfulconnections that boost brand value.With160,000+ peoplearoundthe globe -working from home orfromone of ourCXhubs- we securely connectbest-lovedbrands with their customers over 8 million times every day in 50+ languages. Whetherdigital or voice-based, our solutions delivera competitive edge across all customer touchpoints.Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. EEO statement: EOE/Veteran/Disabled Required qualifications, skills and experience: Apply with us, if you possess:
A high school diploma or GED and are at least 18 years old
Typing speed of 35 wpm
Minimum 1 year of previous call center customer service experience (preferred)
At least 3 years of previous travel experience (preferred)
College degree (preferred)
Bilingual Spanish/English