Job Description
If you are ready to join a rapidly growing company that values collaboration & inclusion, SYNRGO is the place for you. We encourage growth & development and offer a generous compensation and benefits package to our teammates.
IT SUPPORT ASSOCIATE
The IT Support Associate will provide computer operation and installation support as well as user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of complex information technology support duties to ensure smooth delivery of technology services.
RESPONSIBILITIES
- Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
- Sets up and configures desktop computers, peripherals and accounts with designated security levels.
- Administers user accounts.
- Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments.
- Keeps the supervisor updated on status of projects and technical issues.
- Troubleshoots, repairs and maintains computer and computer equipment, tests personal computers and peripherals on a network to diagnose hardware versus software problems and escalates corrective procedures to other technical resources as appropriate.
- May perform routine security checks on the system. Installs, repairs and removes wire and cable lines.
- Assists with complex technical projects as requested.
REQUIREMENTS
- College degree strongly preferred. High school diploma or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.
- 2-3 years of related experience providing customer service in a technological environment.
- Knowledge of a variety of hardware, software, programming languages, and operating systems.
- Basic knowledge of network protocols and experience with computer applications and operating systems.
SYNRGO is a one-stop source for managing, recording, and delivering documents for the mortgage industry. SYNRGO has twenty-five offices nationwide, 300 employees, and extensive experience over the past twenty-five plus years in all aspects of mortgage document handling. With combined experiences of over 42 years, we are the most highly skilled and equipped recording service provider nationwide.
To learn more about SYNRGO visit our website at www.synrgo.com
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