At Wizehire, our Customer Success Representatives (Coaches) play a critical role in improving the recruiting experiences of both Hiring Managers and job seekers. As a Wizehire Coach, you'll be more than just a support contact — you'll be a trusted advisor and strategic partner. You’ll develop strong, long-term relationships with clients, proactively guide them through our platform, and help them get the most out of Wizehire's tools and services. Your work directly impacts client retention, satisfaction, and growth. This is a full-time position, Monday-Friday. Responsibilities: • Complete the Wizehire Coach onboarding and training process • Act as the main point of contact for a portfolio of client accounts, ensuring a consistent, high-quality customer experience • Build trusted relationships with clients to encourage retention, renewals, and account expansion • Mediate between clients and internal teams to resolve concerns and deliver effective solutions • Handle and resolve customer requests with empathy and accuracy via chat, Zoom, phone, and email • Provide strategic, data-informed guidance on hiring best practices, ad performance, and campaign improvements • Maintain a deep understanding of the Wizehire platform, services, and hiring trends • Educate customers on product features and new releases to drive continued value and platform adoption • Proactively identify customer challenges and opportunities for growth within their accounts • Review and optimize job ads for grammar, clarity, SEO, and effectiveness in attracting top talent • Document all customer interactions and next steps in the internal system and Salesforce • Distribute educational materials and resources that support customer success • Collaborate with internal teams to escalate and resolve technical or product-related issues • Participate in team meetings, contribute to ongoing improvement efforts, and complete regular training and coaching check-ins Qualifications: • 2–5 years of experience in a client-facing role such as account management, customer support, or client success • Experience managing a book of business or customer portfolio is a strong plus • Exceptional written and verbal communication skills with a strong phone presence and professional presentation • Tech-savvy and quick to learn new platforms; experience with CRM systems, Slack, Intercom, and Google Workspace preferred • Proven ability to handle multiple client accounts and prioritize competing demands • Excellent problem-solving skills with a proactive, solutions-oriented mindset • High attention to detail with strong proofreading and content review abilities • Comfortable working independently in a remote environment with reliable internet and minimal distractions • A team player who shares knowledge, collaborates well, and contributes to a positive team culture • Strong organizational skills and emotional intelligence—empathetic, patient, and an active listener Compensation: $54,000

• Complete the Wizehire Coach onboarding and training process • Act as the main point of contact for a portfolio of client accounts, ensuring a consistent, high-quality customer experience • Build trusted relationships with clients to encourage retention, renewals, and account expansion • Mediate between clients and internal teams to resolve concerns and deliver effective solutions • Handle and resolve customer requests with empathy and accuracy via chat, Zoom, phone, and email • Provide strategic, data-informed guidance on hiring best practices, ad performance, and campaign improvements • Maintain a deep understanding of the Wizehire platform, services, and hiring trends • Educate customers on product features and new releases to drive continued value and platform adoption • Proactively identify customer challenges and opportunities for growth within their accounts • Review and optimize job ads for grammar, clarity, SEO, and effectiveness in attracting top talent • Document all customer interactions and next steps in the internal system and Salesforce • Distribute educational materials and resources that support customer success • Collaborate with internal teams to escalate and resolve technical or product-related issues • Participate in team meetings, contribute to ongoing improvement efforts, and complete regular training and coaching check-ins