Job Description

The Senior Program Management is responsible for the health and quality of large-scale client projects, focusing on maintaining margin, delivery efficiency and quality, risk mitigation and resolution.

The ideal candidate should have AGENCY EXPERIENCE structuring and leading marketing and advertising projects comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is required.

RESPONSIBILITIES:

•  Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.  

• Contribute to a culture of delivery efficiency and excellence with direct reports and larger project management and/or program management department.  

• Responsible for the scoping and management of multiple concurrent small to large scale- projects and client engagements totaling over $1-5MM annually.  

• Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin.

• Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Managers, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.

• Maintain and enforce high standards of communications and documentation, including status, financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.  

• Manage large projects independently from initiation through support production through completion  

• Maintain departmental values, vision, direction and responsibilities with team stakeholders.  

• Partner with internal team to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with directs.  

• Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence.  

• Work with Senior level stakeholders to manage client relationship and actively provide ideas to upsell work.  

• Proactively manage, provide guidance, and develop clear communications around project and business-related risks, including mitigation planning and crisis management.  

• Actively participate in agency new business opportunities/initiatives.

Qualifications

• 5-10 years project management and/or program experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.  
• 1-3 years experience managing a team of Associate and Project Managers.  
• Demonstrated understanding of project management methodologies, process and tools, including creating project timelines, staffing, scoping/estimating and burn management.  
• Proficiency with MS Office, project management software (MS Project, Smartsheet, Basecamp).

Additional Information

All your information will be kept confidential according to EEO guidelines.