Job Description

DUTIES:

1.    Commitment to providing a positive and respectful work environment for people of all cultures, ages, spiritual beliefs, genders, including gender expression, sexual orientation, languages and socioeconomic status.

2.    Process and review didactic, specialty, and group documentation daily for completeness, signatures, dates, etc. before filing in client charts.

3.    Prepare new files for arriving treatment clients.  Be sure proper authorizations have been obtained and necessary PIHP paperwork is accurate and complete.

4.    Demonstrate competency with the knowledge of funding source rules, regulations, and requirements.

5.    Enter required PIHP data into county specific IT systems daily.

6.    Process and maintain authorization monitoring sheets daily.

7.    Process medical record requests timely.

8.    Assist staff with obtaining forms and typing letters.

9.    Prepare and send transferred cases in their entirety to the appropriate outpatient office for clients transferring from Memphis residential.

10.  Process charts for permanent filing.

11.  Answer incoming telephone calls quickly, courteously, and respectfully.

12.  Follow all Sacred Heart Rehabilitation Center Policies, Procedures and Code of Conduct.

13.  Perform related duties as assigned by the Residential Support Services Program Leader. 

QUALIFICATIONS:

1.    High School diploma or equivalent

2.    Ability to communicate clearly and concisely in oral and written formats

3.    Commitment to provide excellent customer service

4.    Ability to multi-task and problem solve

5.    Ability to utilize necessary computer hardware and software

PHYSICAL REQUIREMENTS:

1.    Prolonged periods sitting at a desk and working on a computer.

2.    Must be able to lift up to 15 pounds at times.

MUST HAVE RECEIVED OR BE WILLING TO RECEIVE THE COVID-19 VACCINE BY DATE OF HIRE TO BE CONSIDERED. PROOF OF VACCINATION REQUIRED.

EEO EMPLOYER

Company Description

Sacred Heart is a not-for-profit behavioral healthcare organization with a legacy of serving those with the greatest need and the fewest resources dating to 1967. Our commitment to charitable service of the highest quality marks us as a unique and valuable community resource. Sacred Heart provides an extensive array of behavioral health services including substance use disorder prevention and treatment, mental illness treatment and HIV/AIDS prevention and care management. Our integrated continuum of substance use disorder treatment services features a blend of professional therapeutic techniques with the principles of the 12-Step movement and includes detoxification, residential and outpatient services. We also offer a full continuum of specialized services for women, including women who must bring children into treatment with them; this continuum includes residential, outpatient, case management and supportive housing. Sacred Heart offers a variety of medication assisted treatment options for individuals addicted to opiates. Our AIDS Care Program offers preventive education, testing, counseling, patient navigation, housing and basic needs assistance.