Be part of the Opening Team as General Manager for the newest addition to Downtown Madison, The Saddlery, located 327 E Wilson St, Madison, WI 53703.
The Saddlery is a four-story state-of-the-art, tech-enabled masonry industrial building providing an elevated downtown living experience to every guest, with a comfortable and welcoming living environment that meets their needs, exceeds their expectations, and feels like home.
Our Team Members, are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
Team Member Travel Perks:
Professional Development:
Dedicated training and development with opportunities for growth
42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
Educational and professional certification assistance
Health and Wellness:
Financial:
How do I make an impact on my team?
Our The Saddlery General Manager is dedicated to building and maintaining a great team in order to provide all guests with a first-rate customer service experience.
Plan, develop, coordinate, and implement the day-to-day operations of the property.
Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues.
Rotate after hours on call.
Work with Maintenance and Housekeeping Manager as needed to maintain property.
Assist with negotiation of contracts with vendors. Resolve emergency maintenance issues.
Perform check-outs, prepare for check-ins, greet new guests at key pickup.
What does success look like in this role?
College degree or at least five years of related work experience in business management, hospitality or related field
Strong customer service skills to include problem-solving and complaint resolution
Strong interpersonal, relationship building and communication skills
Strong attention to detail and organized
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.