Client Satisfaction - Retention Specialist

Safe Harbor Wills and Trusts

Client Satisfaction - Retention Specialist

Syracuse, NY
Paid
  • Responsibilities

    We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! • 401K with employer match up to 4.00% • Company-paid Health insurance • Company-paid Life Insurance • Paid vacation after ninety (90) days • Supportive team • Community involvement encouraged Responsibilities: • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Communicate frequent customer suggestions to the team to troubleshoot • Maintain customer accounts and update with new account information as needed • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Qualifications: • Must possess exemplary interpersonal skills, communication skills, and active listening skills • Experience working in a customer-oriented atmosphere Compensation: $35,000 - $45,000