Job Description

• URGENTLY HIRING * Pay Rate: $13-15/hour (+$1 if you are Bilingual!) Commission: +$10 per account saved Located in Draper, Safe Home Direct is an exciting rapidly growing home automation and security company that is seeking some fun, ambitious employee to share in our thriving company. We have an exciting opportunity for people to join our family of people who love working together. Safe Home embraces a culture that is positive, innovative, rewarding, and welcoming. Please read below about the position and if there is an interest, we will look forward to talking to you. This position offers amazing growth opportunities. While this is an entry-level position, Safe Home rewards hard work at its office. Safe Home offers a benefits package that includes medical, dental, vision, and more. We are offering great flexibility regarding the working hours for the position including day and evening shifts as well as full and part-time hours are available. Our hours of operation are Mon-Sat 8 am - 10 pm. (MST). ESSENTIAL DUTIES: • Responsible for initiating and handling a high volume of inbound and outbound calls in a busy call center environment with the goal of resolving and saving accounts of customers who have communicated a desire to cancel their alarm monitoring agreements with the company. • Responsible for the handling and management of calls in the cancel queue log on a primarily outbound basis. • Responsible for acquiring and maintaining a comprehensive knowledge of the company’s policies, procedures and guidelines with respect to the strategies which may be employed to save and resolve accounts who have expressed a wish to cancel their agreements with the company. • Responsible for coordinating with other departments including but not limited to billing, technical services, field service, inventory etc. for the purpose of resolving issues with customers. • Responsible for understanding the parameters which may be employed to save accounts including but not limited to the offering of certain technical services and/or the issuance of credit for free monitoring services for a given period of time. • Responsible for the thorough and effective documentation of all steps taken or attempted to be taken to resolve a customer’s issues and to save a customer’s account. • The general expectation for this position is that 10% of the accounts that requested canceled will be retained but the goal of the position of to Save 20%. MINIMUM REQUIREMENTS: • High school diploma or general education degree (GED) • A minimum of one to two years related customer service experience. • Must have very effective communication and interpersonal skills • Must have an excellent command of the English language

Company Description

As one of the nation’s largest residential home security providers, Safe Home Security has big company resources with the personable service of a small business. Work for a company with excellent opportunities for growth!