Job Description
SUMMARY: Must live in Arizona to apply. This is NOT a Remote or Work from Home position. You will provide health, safety, and quality of life support services for people using SafeinHome Remote Supports. Using a combination of sensory and assistive technology devices you will initiate communications and respond to alerts to provide support services.
PREFERRED SHIFT AVAILABILITY:
ESSENTIAL DUTIES AND RESPONSIBILITIES: including, but not limited to:
•Provide health and safety remote monitoring and support for adults with developmental disabilities and seniors who are challenged living independently.
•Scheduled Client ‘check-ins’ with individuals under support for medication compliance, wellness checks, general reminders, and other similar situations.
•Provide remote intervention to handle specific situations that range from talking with individuals under Support to dispatching emergency services.
•Respond to emergency Client situations.
•Record activities and Support Notes, as necessary.
•Adheres to and accurately promotes all Company Policies and Procedures to all employees.
•When requested, performs and/or manages training of new Remote Support employees.
•Provides feedback to management to improve the environment for employees and the service level for Clients under SafeinHome support.
•Documents any undesirable Remote Support employee behavior and Client or Support Circle complaints or issues.
•Helps keep the Remote Support work area clean and organized.
•Maintains a very positive and enthusiastic demeanor with other Remote Support employees, Clients and Support Circle members.
•Is viewed by other Remote Support employees as a valuable, knowledgeable and as a high-functioning Company resource.
•Responds quickly and practically to emergencies, crises, or unexpected problems during shifts.
•Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied.
•Keeps management apprised of issues impacting your/our ability to provide excellent service.
SKILLS AND ABILITIES:
•Complete and comprehensive understanding/proficiency with all Company Policies and Procedures
•Comprehensive and ongoing understanding of all Company developed software systems required to perform Remote Support job function.
•Complete and comprehensive understanding/proficiency with all Required Training materials including online courses provided by State agencies.
•Must be able to recall, respond & document proficiency of State rules, guidelines & requirements –as needed.
•Works well with a team.
•Exhibits strong interpersonal and service-oriented skills.
•Maintains professional but friendly demeanor.
•Demonstrates proficiency with basic computer programs, such as Outlook Email, Word, and Excel.
•Manages time effectively and efficiently.
•Pays close attention to detail.
•Responds calmly and professionally to emergencies, angry clients and Support Circle members, or other stressful situations in the workplace.
•Demonstrates ability to multitask.