SAFETEC OF AMERICA, INC. is your trusted source for infection control, first aid and compliance products for over 28 years. We are a fast-growing OTC pharmaceutical company located in Buffalo, NY. We are a family owned, local business with a reputation of retaining employees because we treat them like family. 

Come work for a company that is diverse, a WNY Best Place to Work, and is recognized for excellence in manufacturing!

RESPONSIBILITIES:

• Prioritize and manage trouble tickets, performing fixes, recommending solutions, and when necessary, escalating the issue to our contracted tech support
• Install and perform minor repairs to hardware, software, and peripheral equipment
• Add new users to company network and provide assistance concerning the use of computer hardware and software
• Oversee the daily performance of computer systems
• Set up equipment for employee use, performing or ensuring proper installation of appropriate software
• Discuss with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Confer with users and management to establish requirements for new systems or modifications
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Answer users' inquiries regarding computer software and hardware operation to resolve problems
• Manage project timelines to ensure that training sessions and data conversions are progressing as scheduled

QUALIFICATIONS

• Associates degree in Computer Science or equivalent program
• Previous related experience including working in corporate help desk support; experience with Windows devices, laptops, peripheral devices, Microsoft Office 365 and other Microsoft programs such as Outlook, Word and Excel.
• Excellent teamwork, communication, and documentation skills
• Resourcefulness and problem-solving aptitude

If you have the ambition and drive to take on new challenges apply today!