SAFETEC OF AMERICA INC. is a fast-growing OTC pharmaceutical company located in Buffalo, NY. We are seeking a Full-time Customer Care Specialist who is passionate about providing exceptional customer service and excited about being an important member of our awesome Customer Service team!  Safetec is a family owned, local business with a reputation of retaining employees because we treat them like family.  

This is an exciting time to join Safetec’s team.  Are you a team player who wants to actively contribute to our dynamic, fast growing company?  If so, keep reading!

Responsibilities:

• Handle incoming calls as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, professional overall service
• Process incoming quotes, orders, and returns by entering into the computer system in a timely, accurate, and efficient manner
• Initiate callbacks to customers as needed for delivery, pricing, product and other order detail verification
• Update customers as needed with order status and confirmations
• Process new customer account requests with proper and timely paperwork completion and pleasant, professional communications
• Daily interactions with Sales staff to ensure customer needs are met in an accurate and timely manner.
• Work with other departments to meet customer expectations
• Maintain knowledge of products offered by Safetec, including new or revised product launches
• Manage the flow of lobby traffic, greets guests, and alerts employees when visitors arrive

Skills/Experience Required:

• 2-4 years of experience in customer service or inside sales required; manufacturing experience a plus.
• Knowledge of freight terms desirable
• Committed to building strong relationships with clients
• Excellent written and oral communications skills
• Highly motivated, well organized, and must have a positive attitude.