Job Description

Do you love gemstones? Do you like to help people? Do you want to work in a beautiful environment with a great team?

Sage Goddess is hiring a full-time (9:30 am - 6 pm Monday through Friday), in-house customer support specialist who loves helping people. We are looking for someone who is excited to work with a growing community of gem, aromatherapy, and metaphysical lovers.

The support specialist will help respond to customers with light and love, offering support with orders, product inquiries, account management, shipping, membership, and other issues. S/he will get to know the ins and outs of gems, minerals, candle magic, and more, as we support our community across hundreds of unique products, talking with customers to understand their needs, and addressing their service concerns. If you're interested, you should have all of the following:

• 2+ years online customer support experience, with an authentic passion for helping people.
• Experience with ticketing support systems such as ZenDesk, as well as technology systems such as WordPress and ShipStation.
• Outstanding written and verbal communications, with the ability type quickly.
• The ability to look ahead and anticipate the needs of customers and the company.
• Highly efficient, and able to work quickly and accurately on a variety of tasks.
• Smart with a very sharp memory, and able to hold LOTS of information.
• Fun and friendly but serious and able to focus and be present and mindful in your role.
• Willing and eager to learn all facets of metaphysical work, including herbs, stones, oils, and more.

If the list above describes you, please respond with a resume AND cover letter indicating the skills, experiences, and qualities you bring to this role, as well as your salary requirements. We look forward to hearing from you.

Company Description

Sage Goddess is one of the most popular spiritual lifestyle brands. Boasting over 7,000 products sourced from around the world, our catalog includes truly unique candles, perfumes, handmade bath salts, dried floral bundles, and specialty beauty products. Sage Goddess products are designed to support healthy living and either sourced from nature (e.g., gemstones) or handcrafted with natural ingredients (e.g., organic oils, handmade jewelry and bath products, etc.).