About our Brand
That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.
We are seeking a dynamic Sales & Catering Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Receive and respond to incoming telephone calls in accordance with the company and assist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office
Prepare accurate written correspondence including letters, contracts, reports, event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E Mail
Facilitate all aspects of internal Hotel Meeting Program under the guidance of the Director and Managers of events
Comply with company standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee
Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate
Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure
Maintain proper documentation of events, including complete programming of all sales and catering bookings
Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files
Give personal attention, take personal responsibility and use teamwork when providing guest service
Review all incoming leads for all distribution channels, including but not limited to front office email, sales group email, sales event email, food and beverage email, voicemails, meeting broker, delphi, cvent, hotel planner and additional third party referral sites.
Submit Duetto / rate requests on behalf of the sales manager and ensure timely response from revenue director
Work with accounting and sales team to ensure all group final bills are correct and sent to client.
Pick up reports, cutoffs, ensure accurate Delphi reporting on rooms side
Assist with cabana, daybed and El Jefe reservations
Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with events on ‘quick sets’ or teardowns
In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner
Assists with rooming lists, bachelor & bachelorette inquires, daybed and cabana bookings, large party outlet reservations, general room reservations
Support Sales, Catering and Executive Office
Establish close working relationships with clients and hotel team members
Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments
Adhere to all standards and procedures
Maintain the integrity of Sales & Catering at all times
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.