Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking an experienced Operations Manager to join our team. In this role, you will Develop an effective leadership, through coaching, and mentoring. Responsible for managing the scheduling of office staff to ensure the office has appropriate coverage. Responsible for ensuring their team maintains an appropriate and adequate clinical supply and inventory in the office, while simultaneously remaining fiscally responsible. Supports and champions Company Core Values, communication, practices, and initiatives optimize the operational systems and processes of the company, maximizing efficiency and profitability while remaining compliant with all legal and regulatory requirements. The ideal candidate has an analytical mind, a deep understanding of business and financial principles, and a proven track record as an Operations Manager.

Responsibilities

Oversee all operational aspects of the business

Create strategic and operational goals and objectives

Implement systems, processes, and procedures to increase efficiency and profitability

Oversee warehouse operations and inventory control

Ensure the organization is compliant with all applicable legal and regulatory requirements

Examine financial data and budgets and create financial forecasts

Set and monitor key performance indicators

Manages and oversees patient census for assigned office. Monitors and adjusts clinic performance, patient flow, expenditures and doctor schedules to ensure optimal staffing levels.

· Prepares and controls the clinic budget aiming for minimum expenditure and efficiency.

· Develops, implements, and maintains budgetary and resource allocation plans.

· Participates in planning and implementation of regional and company goals, programs and objectives, personnel, resources and equipment/supplies.

· Partners with CFO, CEO, Doctors and clinic staff to create an accountable environment where patient care comes first.

· Organizes, manages and coordinates all operational and administrative processes. Manages support staff; organizes and oversees clinic schedules and assignments to meet operational needs.

· Participates in Human Resources related functions, including talent acquisition (e,g, interviewing and selecting talent), talent management (e.g. performance reviews, merit increases, disciplinary actions), and timekeeping/attendance. Partners with HR as needed.

· Provides effective leadership. Coaches, develops, mentors, evaluates, and counsels staff.

· Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.

· Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.

· Fosters team member engagement and development of corporate culture.

· Leads daily huddles and at least one office meeting per month to communicate updates and dialogue with team.

· Ability to perform Front Office and Back Office duties if needs arise to ensure smooth clinic operations.

· Works with the Compliance Department to conduct required compliance audits for office (monthly, quarterly, annually).

· Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).

· Provides feedback regarding specific tactics that change outcomes (including, but not limited to, those of a financial nature, or those that are patient-focused) so the rest of the organization can benefit.

· Maintains an appropriate professional appearance and demeanor in accordance with Company policies.

· Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.

· Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).

· Other related duties or ad hoc reporting as assigned by management.

Qualifications

Bachelor’s OR Masters Degree in healthcare management, business, or related field

minimum 3 years of related work and staff management experience; or equivalent combination of education and work experience. Operational management knowledge of retail or medical offices and best practices.

Previous experience as an Operations Manager is preferred

Deep understanding of organizational effectiveness and operations management

Ability to analyze financial data and create budgets and financial forecasts

Excellent verbal and written communication

Knowledge of sound business practices and financial principles

DESIRABLE:

Experience as an Office Manager and/or experience in the healthcare industry.

Experience with electronic practice management systems.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

Must have thorough working knowledge of front office and back office procedures and roles.

Results Oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)

Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition.

Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change).

Requires knowledge of training practices, technology applications, and reporting systems; business correspondence and business reporting techniques; and business principles.

Knowledge of healthcare Clinic management and operations, as well as knowledge of best practices.

Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.

Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.

Ability to interpret and apply policies and procedures.

Must address others professionally and respectfully by actions, words and deeds.

Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.

Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.

Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.

Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.