Job Description

• Serve as the primary contact for regional and national accounts, developing strategies that support customer goals and expand TOMRA’s recycling solutions, and other affiliated products.

• Maintain deep knowledge of bottle bill laws across multiple states (e.g., NY, MI, IA, CT, MA, ME, VT) and guide customers through compliance requirements and regulatory changes.

• Lead customer onboarding, including site surveys, workflow design, capacity planning, and execution of installations, upgrades, and retrofits.

• Ensure customers understand TOMRA’s equipment portfolio, system capabilities, reporting tools, and operational best practices.

• Monitor operational performance across locations, analyzing uptime, service trends, and redemption volumes to drive efficiency improvements.

• Partner closely with field service and operations teams to ensure proactive maintenance and timely resolution of technical issues.

• Provide performance dashboards and strategic insights to help customers enhance experience and optimize labor and throughput.

• Manage contract renewals, service agreements, and commercial discussions while identifying opportunities for solution upgrades and expansion.

• Train store and redemption center teams on machine operation, troubleshooting, safety, and regulatory requirements; develop training materials and workshops.

• Act as the escalation point for operational issues, coordinating cross‑functional teams to resolve problems and implement corrective actions.

• Conduct quarterly or semi‑annual business reviews, presenting insights on performance trends, regulatory impacts, and efficiency gains.

• Manage a multi‑state territory site visits, regular communication, and maintaining accurate CRM documentation (IFS).

• Represent TOMRA at bottle bill association meetings, recycling conferences, environmental sustainability events, and local stakeholder gatherings.

Qualifications

QUALIFICATIONS -

• Preferred basic understanding of TOMRA technology or equivalent

• Proficient in MS Office software, especially MS Excel & MS PowerPoint

• Knowledge of Customer Relations software (e.g. SalesForce, IFS)

• Excellent oral/written communication skills

• Excellent presentation skills

• Excellent customer relations skills

• Availability to travel at least 50% of the time

EDUCATION and/or EXPERIENCE –

• Education: Two (2) – four (4) years of college.

• Experience: Five years sales support experience and work with sales staff.

• Experience working within the beverage industry preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.