- Establish the strategic direction and ensure program management standardization and practices are aligned with capacity and performance demands placed on CERM.
- Lead the department in utilization of best practices in program management for effective and efficient delivery of product to the customer. Requires a strong passion for leading quality delivery of service and customer satisfaction in an organization.
- Establish department communication policies and practices to disseminate program requirements, monitor schedules and surface issues to ensure satisfactory completion of contract requirements within schedule and budget constraints
- Ensure organization is prepared for current customer visits regarding program reviews: Collect data and prepare information to meet the requirements of customer visits associated with non-business development related issues such as audits, delivery status, reviews, assessments, rate readiness reviews and other supporting information
- Confers with senior staff members to review targets and discuss required changes in goals or objectives resulting from current status and conditions
- Assist with establishing realistic customer satisfaction goals and supporting tactics in company business plans
- Develop reportable key performance indicators with Project Managers and support staff.
- Identify program/contract risks and manage appropriately; Escalating as appropriate for visibility to the CERM management team.
- Review activities, costs, operations and forecast data to determine department progress toward goals and objectives; Assure the regular collection and analysis of costs at appropriate organizational levels.
- Participate in all major departmental customer related decisions for CERM.
- Maintain the highest ethical standards, even when challenged from above.
- Manage a project team to ensure development and execution of project plans, alignment of project goals with stated corporate strategy and objectives
- Negotiate difficult matters to influence policy making bodies
- Develop tools and mechanisms for monitoring project progress, intervention and problem solving within project team and line managers
- Drive implementation and management of day-to-day project management procedures; project controls; specific communication tools that enhance information exchange; department metrics reporting; project management files/databases
- Manage the development and execution of project development plans and timelines
- Facilitate communication across company and engage stakeholders with a solution oriented focus and presents strategies and plans to Sr. and Executive management
- Liaises with functional areas responsible for the project and provides guidance’s on resolving program challenges
- Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people
- Facilitates meetings, produces minutes and follow up action items
- Creates, manages, and tracks project timeline and other appropriate metrics
- Creates, edits and presents project updates as needed
- Prepares regular status reports and presentations
Required Skills
KNOWLEDGE, SKILLS & ABILITIES:
This is a partial listing of necessary knowledges, skills, and abilities required to perform the job successfully. It is not an exhaustive list:
- Knowledge of team dynamics, structure, roles and responsibilities
- Demonstrated people management skills
- Strong influence and intrapersonal skills
- Excellent meeting management skills
- Proficient skill using MS Office Suite i.e., Word, Excel, PowerPoint
- Demonstrated ability to implement project and quality controls in fast pace environment
Required Experience
MINIMUM REQUIREMENTS:
Education and Experience
- Bachelor’s degree in engineering, project management, business, scientific or related discipline.
- 8-12 years of related A/E/C industry experience
- 10 years of program and project management or alliance management experience
- Proven profit and loss experience
- Demonstrated client development and management experience
Preferred Education and Experience
- Advanced degree in engineering, project management, business, scientific or related discipline preferred
LICENSURES, CERTIFICATIONS, AND REGISTRATIONS:
- Certified in Project Management or Program Management is preferred, but not required
PHYSICAL REQUIREMENTS: ****
- This is largely a sedentary role; however, some filing is required
- This would require the ability to lift files, open filing cabinets and bend or stand as necessary
WORK ENVIRONMENT:
- This job operates in a professional office environment
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
CORPORATE ENVIRONMENTAL RISK MANAGEMENT, L.L.C. is a Certified Drug-Free Workplace and Equal Employment Opportunity Employer that does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, and/or disability. C.E.R.M. will only employ those who are legally authorized to work in the U.S. Any offer of employment is conditional upon the successful completion of a background, credit check, and drug screen.