WHAT BURN BOOT CAMP HAS TO OFFER YOU

● Supportive environment of career progression

● Leadership growth and training

● Opportunity to be part of a community and reach your fitness goals

● Work in a fun, fast paced, exciting environment that a go-getter will thrive in

● The fulfillment of facilitating growth in others and watching them reach their goals

● The excitement of making a difference in the lives of our members

● Opportunity to not just execute an existing strategy but be a part of improving it

● A leadership philosophy of pouring into our team to be able to properly serve our members.

ROLES AND RESPONSIBILITIES

● Execute the Blue Carpet Experience standard set by Burn Boot Camp Fayetteville, NC location.

● Must maintain standard show ratios as set by leadership team. show ratio will be analyzed routinely to measure individual performance.

● Dressed appropriately in Burn gear and tennis shoes.

● Ability to give and receive constructive and intentional feedback both with leadership and peer to peer.

● Ability to take needle movers and immediately implement.

● Arriving to scheduled shift on time and ready to work by the time your shift starts.

● Follow the process- Do not work off shift and create un-necessary follow ups. This can cause over communication to the members which can ultimately push them away.

● Assisting with price presenting post camp with confidence and overcoming at any objections after trainer handoff.

● Ensure camp cards are fully completed and prepared for pre-shift huddle.

● Camp cards should be updated throughout camp and a new card provided within 10 minutes of camp starting at every single camp time. One camp card per shift is not acceptable.

● Follow camp card process and pre-huddle meeting. This includes a meeting with both trainer and CW team.

● Follow process for post shift feedback loop.

● Maintain the trial tracker throughout the day. This includes, adding new leads, moving members to converted vs. non-converted and updating the client card with their 3 c’s, why and objection.

● Complete concise and accurate end shift notes: Closed memberships, first day trial, closing ratio data, if not closed why were they not closed.

● Schedule focus meetings to help reach focus meeting goals.

● Notify trainer if they are running short on time prior to next camp.

● Responsible for maintaining a high level of professionalism with clients and build a strong sense of community at our Burn location.

● Work the front desk for camps and execute an elite client experience, while also performing tasks related to member communication, facility upkeep and cleaning.

● Execute client follow up leveraging Loopspark. All conversations should be closed before leaving shift. Goal is to stay below 20 to do’s at end of shift.

● Identify and assess customer needs to achieve satisfaction. Communicate what is necessary to leads, if applicable.

● Mindbody responsibilities will include data integrity as it relates to contracts and members account info, updated billing information, inventory management.

● Re-merchandise the retail center based on direction set forward in protocol.

● Handle complaints, provide appropriate solutions and alternatives within Burn standards for any client issues with memberships, retail, Burn Nutrition, etc.

● Capture content for social media and engage with members.

● Responsible for upselling secondary revenue items such as Burn Nutrition and retail.

● Understanding all nutrition products to be able to answer questions related without pulling trainer.

● Collaborate with leadership team to execute any new initiatives at the gym or Company Owned level.

● Additional responsibilities as assigned.

QUALIFICATIONS

● Customer orientation and ability to adapt/respond to different types of members.

● Must be a high producer in autonomous working situations and a self-motivator.

● Able to easily learn and navigate software systems and maintain records.

● Excellent communication and customer service skills, both verbal and written communication.

● Have a high level of understanding of social media.

● Ability to multi-task, prioritize, and stay organized, while having high attention to detail and follow through.

● Positive, motivating, and effective interpersonal communication skills.

● Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

● Comfortable in uncomfortable situations.

Continued employment is contingent upon the consistent fulfillment of the responsibilities outlined in this role. Performance will be reviewed regularly to determine ongoing employment eligibility.