Position Overview

Aligned Solutions is seeking a Sales Support Analyst for a well respected company. Reporting directly to the Sales Support Manager, this role provides general business development and sales support to the Sales Director for assigned customer accounts. These accounts may include leading e-commerce platforms, mid-tier retailers, distributors, and specialty retail channels.

This position partners cross-functionally to support account execution, forecasting, reporting, and day-to-day sales operations.

Key Responsibilities

• Coordinate with multiple internal teams (Operations, Marketing, and Accounting), as well as external representatives and distribution partners, to ensure customer expectations are met or exceeded

  • Includes managing quotes, item setup and maintenance, sample and mock-up requests, image and web-copy collection, forecasting support, and presentation development

• Partner with domestic and import operations teams to communicate order changes or cancellations and track open orders

• Support accurate sales forecasting and reporting by adding new items, maintaining forecasts, and assisting with forecast clean-up as needed

• Monitor sales and inventory performance against forecast for assigned sales channels

• Attend and actively participate in team meetings and training sessions

• Prepare sales and inventory reports as directed by Sales Management

• Request and coordinate assets needed for catalogs and promotional materials

• Complete, submit, and follow up on all channel management forms required for exclusive items

• Create deal sheets for markdowns, chargebacks, and promotions; submit for internal review and approval

• Support Marketing and Finance teams with co-op allowances or payment discounts as needed

• Set up the company as a vendor in new customer portals, including obtaining and completing required documentation

• Complete internal customer setup forms for new accounts under the assigned Sales Lead

• Communicate with customers regarding purchase order status and new product opportunities

• Perform additional duties and special projects as assigned

Skills, Knowledge, and Abilities

• 3–5 years of experience in consumer products or a related industry

• Proven experience working cross-functionally with Sales, Operations, Marketing, and Accounting teams

• Highly motivated, detail-oriented, and resourceful self-starter

• Ability to manage multiple tasks simultaneously while balancing competing priorities in a fast-paced environment

• Meticulous attention to detail and strong organizational skills

• Advanced proficiency in Excel (e.g., Pivot Tables, VLOOKUP) and PowerPoint

• Excellent written and verbal communication skills

• Strong interpersonal skills with a high level of professionalism

• Demonstrated relationship management skills

• Strategic thinker with strong planning abilities and the capacity to see the big picture and its impact on decisions and actions