Benefits:
401(k)
Competitive salary
Free food & snacks
Health insurance
Paid time off
Wellness resources
Bonus based on performance
Sales Assistant ABRO Industries, Inc. | South Bend, Indiana | Full-Time
ABRO Industries — Who We Are
ABRO Industries is a South Bend, Indiana-based manufacturer and distributor of automotive, hardware, and home products sold in over 170 countries. For more than 75 years, ABRO has built a reputation for quality, value, and reliability, serving customers from corner stores in emerging markets to major retail chains around the world. Our global reach is supported by a passionate, close-knit team that operates with a family atmosphere: people who know each other, look out for one another, and take genuine pride in the work they do together.
If you thrive in a fast-moving, international environment, enjoy the energy of a team that feels like family, and want to see the real-world impact of your work, ABRO is the place to grow.
Role Overview
The Sales Assistant supports ABRO’s international sales team and helps provide a responsive, customer-centered experience. This role combines customer communication, order entry, organization, and follow-through. The Sales Assistant works closely with customers and internal teams to move product orders from initial placement through shipment.
The position includes entering and maintaining sales orders, confirming product and shipment information, tracking order progress, and communicating updates to customers. Success requires accuracy, strong communication, comfort working in Microsoft Excel, and the ability to coordinate details across sales, purchasing, logistics, warehouse, and finance teams.
What We're Looking For
Customer-focused approach and ability to build professional relationships
Strong written and verbal communication skills in English; Spanish is not required
Excellent organization, attention to detail, and follow-through
Ability to manage multiple orders, priorities, and deadlines
Proficiency in Microsoft Office, with strong Microsoft Excel skills
Customer service, sales support, order processing, or logistics experience preferred
Bachelor’s degree preferred — equivalent relevant experience considered
Key Responsibilities
Customer & Sales Support
Communicate with customers regarding product needs, order status, availability, and shipment progress
Build and maintain positive customer relationships through responsive, professional service
Support assigned sales team members with customer follow-up, product information, and order-related requests
Prepare and communicate order confirmations, updates, and other customer documentation
Help resolve customer questions and order issues by coordinating with the appropriate internal teams
Order & Shipment Coordination
Enter customer orders accurately and maintain order information in company systems and tracking tools
Review product, pricing, quantity, delivery, and customer requirements for completeness
Monitor each order from placement through fulfillment and shipment
Enter and maintain shipment details, schedules, and status updates
Coordinate with purchasing, logistics, warehouse, and finance teams to keep orders moving
Identify missing information, delays, or discrepancies and follow through until resolved
Reporting & Administrative Support
Maintain accurate customer, order, product, and shipment records
Use Microsoft Excel extensively to track orders, organize information, and prepare reports
Prepare routine sales and order-status reports for internal teams
Assist with product information, documentation, data entry, and other sales administration needs
Team Collaboration
Work closely with sales representatives and cross-functional teams to support customer commitments
Communicate priorities, changes, and potential issues clearly and promptly
Provide backup support to other sales assistants as business needs require
Benefits & Perks
As a team member at ABRO Industries, you'll enjoy:
Health Insurance
401(k) with company contribution
HSA / FSA Accounts
Paid Time Off (PTO)
Paid holidays
Wellness challenges with rewards
Location & Schedule
Location ABRO Industries, Inc. Blackthorn Corporate Park West Side of South Bend, Indiana (across from Blackthorn Golf Course)
Schedule Full-Time, In-Office Monday – Friday, 8:00 AM – 5:00 PM