Job Description

The sales assistant handles the administrative processing of orders for a B to B portfolio, from receipt to delivery to clients. They serve as the interface with sales and logistics departments.

Order Management :

• Receives orders directly sent by clients (email, phone, etc.)
• Verifies all data provided by the client: price, reference, discount, etc.
• Enters orders into the ERP system
• Tracks deliveries in coordination with logistics
• Updates clients on the progress of their order in case of delay or unavailability
• Handles incoming calls and provides information to clients: technical questions, price requests, availability, order tracking
• Maintains continuous contact with sales representatives in their sector and discusses upcoming orders
• Informs and alerts sales representatives and the Customer Service Manager of any dysfunctions or issues encountered with a client

Administrative Tasks

• Follows up with clients on unpaid invoices
• Updates sales data in the ERP system
• Updates client data in the CRM system

Qualifications

Minimum of 2 years experience in customer service position

Proficient use of Microsoft Suite Applications

Multi-lingual Spanish and English

SAP Knowledge preferred

Additional Information

Prevost Corp (US) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.