Benefits:

Matching Simple IRA

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Sales Assistant

About the Position:

The Sales Assistant plays a key role in keeping our sales team running smoothly and our customers well supported. You’ll work with both customers and internal teams to manage communication, help with orders, and take care of the day-to-day tasks that keep things moving.

If you enjoy helping people, staying organized, and working in a collaborative environment, this role could be a great fit. We’re looking for someone who communicates well, takes initiative, handles multiple tasks with confidence, and brings a positive, dependable attitude to the team.

Who we are: RealCraft designs and builds premium doors and hardware for creative homeowners, architects, and designers nationwide. We use real materials to build our true timber doors and solid metal hardware. Every door is proudly handcrafted onsite. Quality, craftsmanship, and accountability drive everything we do.

Compensation & Benefits

· $25 - $29 per hour for this part-time position

· Hours are somewhat flexible, Monday through Thursday, 5-7 hours per day. Must be able to start work at 7:30AM.

· PTO, paid holidays, and matching IRA

· Part-time, on-site position (works closely with sales and production teams)

· Collaborative, values-driven workplace

What you will do:

Customer Support

Be the first person customers contact and help direct questions to the right team

Answer questions about orders, timelines, and shipping

Help resolve customer issues and escalate when needed

Follow up with customers to request reviews and feedback

Sales Support & Outreach

Assist the sales team with customer follow-ups and communication

Help gather feedback about the website, ordering process, and products

Share customer insights with sales and marketing teams

Order Support

Review online orders for accuracy and product availability

Confirm shipping details and communicate any changes or delays

Work with Shipping, Production, and Accounting to resolve order questions

Showroom & Visitor Support

Keep the showroom clean, organized, and welcoming

Prepare for customer visits and meetings

Help maintain and update showroom displays

Greet visitors and create a positive first impression

Office Support

Answer phones and manage shared inboxes

Help schedule meetings and handle basic admin tasks

Assist with data entry, filing, and document prep

Order office supplies and help keep the office organized

Support team projects, meetings, and special events as needed

Experience & Qualifications:

· At least one year of experience in customer service, admin support, or a similar role

· Strong organization skills and the ability to juggle multiple tasks while staying detail-focused

· Comfortable using Microsoft Office (Excel, Word, Outlook)

· Clear and professional communicator, both written and verbal

· Positive attitude and ability to build strong relationships with customers and teammates

· Experience supporting a sales team is a plus

· Familiarity with tools like Shopify, HubSpot, Trello, and DocuSign is helpful

· Interest or experience in design, architecture, or home décor is a bonus and fits well with RealCraft’s craftsmanship-focused work

If you’d like to be a part of a local, family-owned business, and make an impact within our sales team, we’d like to hear from you. Contact us through this platform or on our Careers page at www.realcraft.com.