Love Sales & Creating Amazing Guest Experiences?
Join our team at The NOW Massage boutique Downtown Orlando, where sales meets serenity. We’re looking for a confident, people-loving sales professional who thrives on connecting with guests, recommending memberships and enhancements, and helping clients experience the long-term benefits of regular massage — all within a beautiful, elevated, zen-inspired environment.
If you enjoy hitting goals, building relationships, and getting paid for your performance, this could be the perfect fit.
What You’ll Earn
$14–$16 per hour
This is a sales-driven role with real earning opportunity for motivated team members.
The Role
As a Sales & Customer Experience Representative (Experience Guide), you are the face of our boutique and a key driver of revenue.
You will:
Welcome guests and create a warm, elevated first impression
Customize each guest’s massage experience
Educate guests on enhancements, memberships, and retail products
Confidently recommend memberships to support long-term wellness
Book appointments and manage the front desk flow
Handle checkout and ensure a seamless guest journey
You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance.
Who We’re Looking For
We’re seeking someone with proven sales experience who:
Is naturally outgoing and confident
Knows how to build rapport and guide conversations toward a sale
Has experience in retail, membership sales, hospitality, or commission-based roles
Enjoys working toward goals and being rewarded for performance
Is detail-oriented and thrives in a fast-paced environment
If you’ve successfully hit sales targets before, we want to talk to you.
Apply today — we move quickly!
Benefits
Paid training
10% retail commission on top of hourly pay
Paid Time Off
Free massages
Friends & Family discounts
Employee discounts
Dental and Vision insurance
Beautiful, aesthetically inspiring work environment
Positive, supportive team culture
Snacks, coffee, and tea in the breakroom
Job Summary
The Experience Guide is responsible for delivering an exceptional guest experience while driving sales of enhancements, memberships, retail, and gift cards. This role ensures smooth daily operations of the boutique, maintains front desk standards, books appointments, promotes services, and handles guest transactions.
You’ll embody The NOW brand truths:
Live in the NOW
Kindness is Magic
Care for Those Who Care for Others
Authenticity Always
Key Responsibilities
Deliver top-level service to guests and team members
Warmly greet and check in guests
Actively drive membership, enhancement, retail, and gift card sales
Educate guests on services and products
Accurately book, edit, and cancel appointments
Open and close the boutique following SOPs
Resolve guest concerns professionally
Maintain reception and guest areas to brand standards
Collaborate with leadership to improve performance and innovation
Requirements
Sales and customer service experience required
Strong communication and listening skills
Comfortable recommending products and closing sales
Positive, enthusiastic attitude
Strong problem-solving abilities
Team-oriented mindset
Detail-focused and efficient
Why Join The NOW?
The NOW Massage is built on the belief that self-care is essential — not a luxury. That philosophy applies to both our guests and our team.
We are committed to creating a workplace rooted in:
Presence
Kindness
Support
Authentic communication
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.