JOB TITLE: Sales Associate

JOB TYPE: Fulltime non-exempt, hourly

Job Summary: Karin’s Florist, in Vienna, VA, is expanding our Sales Department! We are looking for part- and full-time Sales Associates who have a passion for succeeding in a friendly and fast-paced retail environment and can provide a high level of client/customer satisfaction.

Successful candidates will have an interest in flowers, a passion for retail, and a positive attitude!

RESPONSIBILITIES:

Greet customers warmly and assist them in selecting floral arrangements suitable for their occasions and preferences.

Provide advice on flower types, colors and arrangements, taking into account seasonal availability and customer preferences.

Operate the point-of-sale (POS) system to process transactions accurately

Maintain a clean and organized sales floor, including restocking shelves and arranging displays

Answer incoming phone calls promptly and professionally; assist with orders, questions, and customer concerns

Make outbound calls to routine customers to confirm and obtain their weekly floral orders

Handle customer inquiries and concerns in a professional and courteous manner, striving to exceed customer expectations.

Build and maintain relationships with customers to ensure repeat business

Collaborate with team members to ensure smooth operations and exceptional customer experiences.

Requirements:

Previous experience in retail sales or a related field is preferred

Excellent oral and written communication skills

Excellent time management and organizational skills

Proficient in using POS systems and other sales-related software

Ability to handle cash transactions accurately

Phone etiquette skills for handling customer inquiries over the phone

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is a full-time position. We offer competitive pay, benefits and paid vacations and holidays.

Karin’s Florist provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.