We are one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, textiles and accessories market. Our company has dedicated over four decades to working with the very best in the design world to create and market truly unique and exquisite products. Everything we do and the elite clientele we serve is dedicated to making life more beautiful. Environments for life, architectural, landscape and beyond are what we live and breathe each and every day. Ours is more than a life of producing and selling products. Our people share a passion for creativity, design and art that is central to our daily lives. It’s not just what we do but what we love.

The Sales Associate is an integral part of the showroom as they are responsible are to work directly with the Inside Sales, Outside Sales, Clients, and Represented Manufacturers to ensure the smooth processing and production of orders.

Key Responsibilities:

• Process payments, record deposits, and provide confirmations to clients and manufacturers
• Provide support to customers from start to finish. This includes finalizing details required per manufacturer/order, communicating order completion and project installation dates, and coordinating timelines of all entities through project completion
• Answer phone calls, assist with pricing requests, and transfer to assigned Inside Sales
• Update approvals for CFA’s, DFA’s, COM forms
• Provide tracking updates to clients
• Review weekly manufacturer status reports, update clients on ECD’s, request missing information, and update manufacturer on any holds
• Send balance due notices to clients prior to order completion
• Initiate customer claims to assigned sales team and manufacturer
• Partner with accounting on refund requests
• Request freight quotes and update ship to addresses
• Enter new client account cards and send to accounting for resale verification
• Provide 5 star customer service to all clients in showroom
  

Skills/Qualifications:

• Bachelor’s degree or equivalent
• 2 + years’ experience in a luxury services environment
• Self-motivated and detail oriented
• Ability to multitask
• Excellent communication skills both written and verbal
• Polished and professional demeanor
• High level of proficiency in MS Word, Outlook and Excel
• Friendly and energetic attitude

Benefit Offerings Include:

• Paid Time off of 15 days per year, accrued bi-weekly
• Eight Sick Days Per Year
• 11 Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision Insurance, including HDHP with HSA
• 401k Retirement Plan with Bi-Weekly Company Match
• Company Paid Life Insurance and Long-term Disability Insurance
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity
• Employee Assistance Program