Benefits:
401(k)
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Schedule / Expected Work Hours:
Ability to work flexible hours, including evenings, weekends, holidays
Job Summary
The Experience Guide is accountable for driving for the guest experience, consistently achieving membership and enhancement goals, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This is an all-hands, front-of-house role. Flexibility and willingness to support all guest-facing and operational needs is required. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
This Role Is a Great Fit If You:
Enjoy talking to people and recommending products and services
Take pride in contributing wherever help is needed
Understand that sales, service, and teamwork go hand-in-hand
Want to grow with a boutique that values both experience and performance
Key Responsibilities
Deliver a consistently elevated, welcoming guest experience from arrival through departure
Confidently recommend and sell enhancements, memberships, and gift cards to meet boutique goals
Customize guest experiences through thoughtful consultation and service recommendations
Accurately book, edit, and manage appointments in a fast-paced environment
Handle payments and close out transactions with precision
Open and close the boutique following established procedures
Maintain reception and guest areas to brand and cleanliness standards
Proactively resolve guest concerns with professionalism and care
Support team members and leadership as needed to ensure smooth daily operations
Contribute positively to a collaborative, accountable, and results-driven workplace
What We’re Looking For
Comfort with sales conversations and a desire to recommend services that enhance the guest experience
Strong sense of ownership and willingness to support all aspects of the role
Ability to balance warmth and efficiency in a fast-paced environment
Excellent communication skills and confidence acting as a brand ambassador
Team-oriented mindset—flexible, dependable, and solutions-focused
Prior guest service or sales experience preferred
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.