Sales & Customer Success Representative
Job Description
The Sales & Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Sales & Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor to thrive in our firm. Once proficiency is shown consistently from the Sales & Customer Success Representative, the opportunity to develop into a leading role will be discussed with the Director of Customer Outreach.
JOB RESPONSIBILITIES:
Thoroughly track, organize, and document all interactions with current consumers and potential new leads, ensuring all departments are fully aware and on track with one another. Sales is a big part of this role.
Consistently have contact between current customers and potential new leads to meet the membership requirements of the firm.
Research and solve client issues by networking with other Sales & Customer Success Representatives who have seen success within the problem you are having.
Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
Build valuable relationships with clients to ensure the satisfaction of the clients brand line
SALES & CUSTOMER SUCCESS REPRESENTATIVE
1-3 years of customer service experience
Must have highly developed communication skills (written and verbal), interpersonal, problem-solving, and customer service skills
Must be able to work a full-time schedule for this particular role
Demonstrated consistency in achieving and exceeding goals a and strong customer orientation
This position is a performance-based role where someone would be earning full commission as part of their compensation package.