Job Description

The Sales & Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Sales & Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor to thrive in our firm. Once proficiency is shown consistently from the Sales & Customer Success Representative, the opportunity to develop into a leading role will be discussed with the Director of Customer Outreach.

JOB RESPONSIBILITIES:

• Thoroughly track, organize, and document all interactions with current consumers and potential new leads, ensuring all departments are fully aware and on track with one another. Sales is a big part of this role.

• Consistently have contact between current customers and potential new leads to meet the membership requirements of the firm.

• Research and solve client issues by networking with other Sales & Customer Success Representatives who have seen success within the problem you are having.

• Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

• Build valuable relationships with clients to ensure the satisfaction of the clients brand line

SALES & CUSTOMER SUCCESS REPRESENTATIVE

• 1-3 years of customer service experience

• Must have highly developed communication skills (written and verbal), interpersonal, problem-solving, and customer service skills

• Must be able to work a full-time schedule for this particular role

• Demonstrated consistency in achieving and exceeding goals a and strong customer orientation

This position is a performance-based role where someone would be earning full commission as part of their compensation package.