Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Sales Coordinator
Bilingual English/Mandarin or English/Spanish Required
Location: Ontario, CA (Onsite)
Schedule: Monday–Friday
Compensation: $26.00–$28.00 per hour + Performance Bonus
Travel: Approximately 15% domestic and international travel
Benefits: Medical, Dental, Vision, PTO, and 401(k)
Start Building a Career in Sales & Account Management
PetPals Group Inc. is a growing leader in the pet products industry, serving retailers, distributors, and e-commerce partners throughout North America and international markets.
We are looking for a motivated and customer-focused Sales Coordinator to support key customer accounts, sales operations, business development initiatives, and trade show activities.
This position provides valuable exposure to account management, customer relationship building, product launches, sales strategy, and international business operations. It is an excellent opportunity for someone seeking long-term career growth in sales and account management.
Why Join PetPals?
Performance-based bonus opportunities
Career advancement potential
Exposure to international customers and suppliers
Domestic and international travel opportunities
Diverse and growing customer base
Collaborative team culture
Opportunity to work closely with leadership
Comprehensive benefits package
Key Responsibilities
Sales & Customer Relationship Management
Support and maintain wholesale, retail, and direct-import customer accounts.
Build strong customer relationships through proactive communication.
Prepare quotations, presentations, proposals, and sales materials.
Support customer meetings and promotional initiatives.
Assist with account growth and retention strategies.
Order & Account Coordination
Process and manage customer orders accurately and efficiently.
Coordinate with warehouse, logistics, accounting, and overseas teams.
Monitor order status and customer requirements.
Proactively resolve service, shipping, and inventory-related issues.
Maintain customer records and account documentation.
Product Launch & Trade Show Support
Assist with product launches and promotional activities.
Coordinate with Product Development, Sales, and Marketing teams.
Create customer presentations and sales support materials.
Support trade show planning and execution.
Attend domestic and international trade shows as needed.
Reporting & Business Development
Prepare sales reports and performance analyses.
Research competitors and industry trends.
Identify growth opportunities within assigned accounts.
Support business development initiatives and strategic projects.
What Success Looks Like
Within your first 6 months, you will:
Develop positive relationships with assigned customers
Consistently provide exceptional customer support
Help improve account growth and retention
Successfully support product launches and customer programs
Become a trusted resource for customers and internal teams
Qualifications
Required
3+ years of experience in sales support, customer service, account coordination, inside sales, or related roles
Fluent in English and Mandarin or English and Spanish, both written and verbal
Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word
Strong communication and relationship-building skills
Excellent organizational and multitasking abilities
Ability to work independently and in a team environment
Willingness to travel approximately 15%
Preferred
Experience with ERP, CRM, or related business systems
Experience supporting sales teams or customer accounts
Experience with retail, consumer products or wholesale distribution
Experience utilizing AI productivity tools such as ChatGPT, Microsoft Copilot, Gemini, or Claude
Experience or knowledge of pet products, pet supplies, pet retail, or the pet industry is a plus
Passion for pets and an understanding of the needs of pet owners is highly valued
About PetPals Group Inc.
PetPals Group Inc. develops and distributes innovative pet products for retailers, distributors, and pet owners around the world. We are committed to growth, innovation, and building strong partnerships that create long-term success for our customers and our team.