Job Summary

This position is responsible for providing support to clients and assisting the sales department

Essential Job Duties

• Responds to customer inquiries via phone and email with professionalism and clarity.
• Proactively provides updates regarding order status, delays, or changes.
• Addresses concerns and complaints courteously and escalates when needed.
• Builds positive relationships with customers to enhance loyalty and retention.
• Reviews and enters customer orders, ensuring all details meet client and internal requirements.
• Monitors order status and timelines from entry through shipping.
• Coordinates with production to verify lead times, material availability, and job completion.
• Collaborates with sales, production, and shipping teams to ensure order accuracy and on-time delivery.
• Maintains internal tracking systems with up-to-date status and notes on customer orders.
• Communicates special customer requirements to appropriate departments.
• Confirms and manages shipping details and tracks deliveries to ensure timely receipt.
• Liaises with carriers and resolves shipping issues quickly and effectively.
• Maintains accurate records of orders, communications, and adjustments.
• Assists with DFM report review and other support tasks as assigned.
• Supports the sales team with administrative duties and reporting as needed.

Education & Experience

A high school diploma or GED is required for this role. In addition to the education requirement, this position requires a minimum of two years of related experience in an administrative or support role, preferably within a sales or customer service environment. An equivalent combination of education, training, and experience may be used to satisfy these requirements.

Certificates, Licenses, and/or Registrations

This position does not require any certificates, licenses, or registrations.

Knowledge, Skills, & Abilities

• The ability to adjust to new situations, environments, and changing priorities.
• The ability to effectively convey information and ideas through written, verbal, and non-verbal means.
• Proficiency in Microsoft Office Suite or related programs.
• The ability to organize and maintain an effective and efficient work environment.
• The ability to collaborate with others and work effectively in a team environment.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Moves regularly throughout the day in an office environment.
• Prolonged periods sitting or standing at a desk and working on a computer.
• Must be able to occasionally lift, carry, push, and/or pull up to 25 pounds.
• Communicates regularly throughout the day via email, messages, and phone calls.
• Performs repetitive tasks such as typing or data entry.
• The typical noise level is moderate – office noise.