SUMMARY:

Provide supports to sales team in obtaining and keeping customers by performing administrative and clerical

tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as the primary contact for customers regarding confirmation of firm orders and forecast requirements,

track shipment to fulfill releases

• Contacts customers/suppliers frequently to answer questions, resolve general problems, and provide/receive

general information.

• Maintains vendor/customer accounts ensuring timely payment and receipt of invoices via SAP/Excel.

Monitors customer credit and A/R collection, adjusting for payment discounts. Monitors vendor

consignment credit lines when applicable. Monitors customer credit limits

• Oversee, manage, and reconcile inventory levels at processor and warehouses, utilizing data from contracts,

purchase orders, shipping and receiving documents, invoices, accounting reports and generated log.

Prepares reports such as inventory balance, price lists, and shortages. Reports inventory increases or

shortages.

• Coordinate warehousing and transportation. May negotiate rates with freight forwarding companies and

track deliveries and shipments to ensure timely arrival of goods in compliance. Prepare shipping documents

for customs clearance.

• Input SO/DO, MRP/FSS system set up and maintenance, Month End Purchase / Sale / Contract Bal /

Inventory Check, Part Master Registration, Price Master Registration.

• Other duties as assigned

KNOWLEDGE AND SKILLS:

Customer service experience required, including the ability to recognize and satisfy customer requirements and

expectations in daily business. Demonstrated ability to learn and adapt to using integrated accounting and

material management software. Experience working with SAP preferred. The ability to work independently,

handle multiple tasks, and troubleshoot problems. Excellent communication skills both verbal and written.

Strong organizational and interpersonal skills. Proficient in Microsoft Excel (VLOOKUP, SUMIF, pivot tables,

etc.)

EDUCATION AND WORK EXPERIENCE:

Bachelor’s degree and 2 years relevant experience

PHYSICAL DEMANDS

• No physical exertion required

• Required to sit for long periods of time

WORK ENVIRONMENT

• Usual office working conditions