Are you someone who thrives in a fast-moving commercial environment, keeps everything organized, and makes the people around you more effective?

Do you find energy in understanding a transaction from quote to shipment, following up so nothing falls through the cracks, and building relationships with customers along the way? Are you tech-savvy, detail-oriented, and motivated by being an essential part of a high-performing sales team?

This role is a ground-floor opportunity to grow into North America hardwood lumber sales and purchasing at Robinson Lumber Company, one of the world’s leading international wood products companies.

The Opportunity

Robinson Lumber Company (RLC), now in its fifth generation of family ownership, is a global leader in wholesale wood products purchasing, manufacturing, and distribution, serving customers and suppliers in over seventy countries. Our North America hardwood division is growing, and we are building the team around it.

The Sales Coordinator will work directly alongside our North America hardwood sales and purchasing team from our New Orleans headquarters, supporting the full commercial cycle from quoting and order management through shipment and customer follow-up. This is a role designed for someone who wants to learn the business from the inside and grow into a long-term commercial career.

Why This Role Matters

The North America hardwood business runs on relationships and execution. The Sales Coordinator enables both. In this role, you will directly influence:

• How quickly and accurately quotes reach customers

• Procurement decisions on a daily basis

• Whether orders are tracked and followed through to shipment

• Customer confidence in our responsiveness and reliability

• The health of dormant and prospective accounts that need consistent outreach

This is a high-visibility role. You will work closely with senior sales leadership every day and have a direct line of sight to the commercial decisions that drive the business.

What You’ll Be Responsible For

Quoting & Order Management

• Make phone calls and send emails to suppliers about pricing and availability
• Prepare and send quotes to existing and prospective customers
• Follow up on outstanding quotes and understand the full details behind each one
• Track open orders and notify customers when orders are ready to ship
• Follow up on accounts receivable in coordination with the AR team
• Assist with claims and dispute resolution

Customer & Account Development

• Assist with prospecting and outreach to new customers as directed
• Maintain and update accounts, contacts, and prospects in Salesforce
• Learn the product mix, pricing logic, and customer preferences over time in order to eventually quote independently

Technology & Administration

• Use LumberTrack, Salesforce, and other internal tools to manage daily workflow
• Maintain clean, organized data and records across all platforms
• Leverage technology to organize work, improve follow-up discipline, and surface insights for the sales team

The Kind of Person Who Succeeds Here

This role is best suited for someone who is:

• Organized and detail-oriented, someone who tracks things so nothing gets dropped
• Comfortable on the phone and in email, building relationships with suppliers and customers naturally
• Genuinely tech-savvy and able to use software tools to do their job better
• Curious about the business, always trying to understand the “why” behind each transaction
• Energetic, proactive, and self-starting; someone who looks for what needs to be done next without being told
• Motivated by growth, not just a paycheck; genuinely interested in developing into a commercial role over time

Qualifications & Experience

• Bachelor’s degree preferred; relevant experience in lieu of degree considered
• Experience in an inside sales, procurement, customer service, logistics, or commercial support role preferred
• Proficiency in CRM tools (Salesforce experience a plus) and the Microsoft Office suite
• Strong written and verbal communication skills
• Lumber industry experience is a plus, but not required; we will teach the right person

Location

This position is based full-time at Robinson Lumber Company’s New Orleans headquarters. This is an in-office role, particularly in the early stages, as learning the business requires daily interaction with the sales and operations team.

Why Robinson Lumber Company

• A 130+ year-old, family-owned company with a global reach and a small-company feel
• A clear path to growth: this role is designed to develop into a full sales position
• A culture built on integrity, accountability, and doing right by customers and colleagues
• Access to senior leadership, broad commercial exposure, and real responsibility from day one

At the heart of Robinson Lumber Company’s growth and success is our longstanding commitment to core values – the personality traits that we value most in our colleagues.

• Passion for what we do
• Generosity to help others
• Honesty in everything
• Courage to speak your mind
• Independence to take smart risks
• Excellence in our pursuits
• Curiosity for new things

If you are ready to build a career in commercial lumber sales and want to start at a company where your contributions will be noticed and rewarded, we want to hear from you.