Benefits:

Health insurance

Paid time off

401(k) matching

Competitive salary

Account Manager (Full-Time, On-Site) — Alexander, AR

Lawn Doctor of W. Little Rock

Company Description

Lawn Doctor of W. Little Rock has been a trusted leader in lawn care, tree and shrub care, and pest control services in central Arkansas since 1996. We’re committed to helping customers enjoy healthy, beautiful outdoor spaces that improve their quality of life. Our services include lawn fertilization, weed control, tree & shrub care, and pest solutions. Lawn Doctor is known for our service guarantee, modern treatments, and prescriptive programs delivered by licensed and insured technicians. Join a respected brand at the forefront of the lawn care industry and be part of our mission to create lush, vibrant landscapes.

Role Description

This is a full-time, on-site role for an Account Manager based in Alexander, AR. The Account Manager manages a portfolio of customers and helps grow accounts through excellent communication, follow-through, and smart program recommendations.

What You’ll Do

Customer Relations

Serve as the primary point of contact for assigned accounts (phone, email, text)

Resolve concerns quickly and professionally, coordinating with operations and technicians

Proactively follow up after services, answer questions, and reinforce the value of our programs

Support retention efforts (renewals, holds, save offers, and service calls)

Sales & Growth

Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and pest services

Make outbound calls/texts for upsells, renewals, and seasonal campaigns

Identify cross-sell opportunities and clearly explain benefits and expectations

Meet weekly/monthly sales and retention goals and track results

Account Support & Admin

Maintain accurate notes and customer details in our CRM

Schedule and coordinate services with the office and field team

Process payments, update billing preferences, and assist with installment options

Document conversations, outcomes, and next steps

Qualifications

Strong communication skills and confidence on the phone

Natural relationship-builder with a customer-first mindset

Comfortable with goal-based work (sales/retention metrics)

Organized, detail-oriented, and able to manage multiple accounts

Tech-savvy (CRM, email, spreadsheets, texting platforms)

Prior experience in account management, customer success, inside sales, or service advising is a plus

Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)

Associate/Bachelor’s degree in Business, Marketing, or related field or equivalent work experience

Benefits

Competitive pay structure (base + commission/bonus)

Paid training and ongoing coaching

Growth opportunity within a stable, locally owned business

Supportive team culture and clear expectations

Employee discounts on Lawn Doctor services (within our service area)

• All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.