Benefits:
401(k)
Dental insurance
Donation matching
Paid time off
Job Title: Operations & Project Assistant
Company: L & J Diesel Service Location: Jacksonville, Fl Employment Type: Full-Time
Job Title: Operations & Project Assistant
Department: Daily Operations & Sales Support
Position Type: Full-Time / Part-Time (Remote)
Reports To: Operations Manager / Owner
Job Summary
We are seeking a proactive, highly organized, and detail-oriented Operations & Project Assistant to support daily workflows across our diesel e-commerce business (Dieselogic) and our Turo car rental fleet.
In this role, you will serve as a vital multi-tasker handling customer interactions, reputation management, warranty/RMA intake support, order follow-ups, and daily Turo reservation coordination. The ideal candidate thrives in a structured, fast-paced environment, excels at following Standard Operating Procedures (SOPs), and possesses exceptional written communication skills.
Key Responsibilities
Inbox & Customer Service Management: Monitor daily incoming communications across Podium, webchat, and email to deliver quick, professional, and clear responses.
Reputation Management: Review daily customer feedback surveys, systematically identifying 8–10 ratings and issuing official Google Review invitations per company SOPs.
RMA & Warranty Support: Guide customers through warranty claims, sending RMA forms, explaining testing requirements, and logging claim details in task management systems.
Order & Tracking Follow-ups: Check accounting, shipping, and order status updates to provide clear ETAs and resolutions for customers.
Technical & Compatibility Inquiries: Assist with basic product verification (fuel injectors, turbos, injection pumps) by gathering vehicle details (VIN/Year/Model) and referencing catalog fitment charts.
Guest Communication: Provide prompt, hospitable responses to guest inquiries, pre-trip questions, and in-trip support via the Turo platform.
Check-In & Check-Out Coordination: Dispatch automated check-in/out instructions, lockbox codes, parking details, and identity verification steps.
Calendar & Booking Tracking: Keep track of upcoming trips, schedule changes, trip extensions, and vehicle availability calendars.
Vehicle Maintenance & Prep Scheduling: Coordinate cleaning, refueling, and routine maintenance turnaround schedules between rentals to ensure vehicles are always trip-ready.
Daily Workflow Tracking: Set calendar reminders, manage pending follow-ups, and organize project management boards (e.g., Wrike, Google Workspace).
Internal Team Bridge: Draft accurate, concise internal notes between customer service, accounting, sales, and warehouse teams.
Qualifications & Requirements
Experience: 1–2+ years in customer service, e-commerce support, virtual assistance, or logistics coordination.
Software Familiarity:
Messaging & CRM: Podium, Turo host platform, or similar customer communication hubs.
Task & Workspace Tools: Google Suite (Docs, Sheets, Drive), Wrike, or Slack/Teams.
Communication Skills: Excellent written English with a professional, customer-first tone and strong attention to spelling/grammar.
Process-Driven: Ability to follow detailed SOPs strictly while identifying areas for operational improvement.
Problem-Solving: Strong critical thinking skills when dealing with customer disputes, vehicle scheduling pinches, or technical inquiry routing.
Auto/Diesel Knowledge (Bonus): Prior familiarity with automotive parts, car rentals, or mechanical terms is a plus, but coachability and willingness to learn are most important.