Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job Title: Salesfloor Lead (Key Holder)

Department: Retail Operations

Reports To: Location Manager

Job Summary:

The Salesfloor Lead (Key Holder) is responsible for overseeing daily retail operations and supporting the Location Manager in driving customer service excellence, team performance, and merchandise presentation. This role serves as a frontline leader on the salesfloor, providing guidance to associates, assisting customers, and ensuring operational standards are met. As a key holder, the Salesfloor Lead is entrusted with opening and closing responsibilities and acts as a point of contact in the absence of store leadership. The ideal candidate will demonstrate strong leadership, product knowledge, and a commitment to delivering a high-quality customer experience within the lumber and building materials (LBM) environment.

Key Responsibilities:

Salesfloor Leadership:

Provide daily direction and support to salesfloor associates. Ensure team members are engaged, knowledgeable, and delivering exceptional customer service.

Customer Service & Sales Support:

Assist customers with product selection, project needs, and general inquiries. Maintain a professional and solution-oriented approach to customer interactions.

Merchandising & Inventory Coordination:

Oversee product presentation, tagging, and stock levels. Communicate inventory needs and discrepancies to the Inventory Manager and support restocking efforts.

Key Holder Responsibilities:

Perform store opening and closing duties, including securing the building, managing cash drawers, and preparing daily reports.

Team Training & Development:

Support onboarding and training of new salesfloor associates. Provide ongoing coaching to ensure adherence to company standards and procedures.

Cross-Functional Collaboration:

Work closely with outside sales, cashiering, and warehouse teams to ensure smooth customer transactions and order fulfillment.

Safety & Cleanliness:

Maintain a safe, clean, and organized salesfloor environment. Enforce safety protocols and assist in identifying and resolving potential hazards.

Qualifications:

Experience:

Minimum of 2–3 years in retail or customer service, preferably within the lumber and building materials industry. Prior leadership or key holder experience preferred.

Skills:

Strong leadership, communication, and problem-solving skills. Ability to motivate teams and manage multiple priorities in a fast-paced environment.

Technical Proficiency:

Familiarity with point-of-sale systems, inventory tools, and basic computer applications.

Physical Requirements:

Ability to stand for extended periods and lift materials as needed (up to 50 lbs).

Benefits:

Competitive hourly wage

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Employee discounts on products

Opportunities for career growth and development