Join CrossCountry Mortgage, where we're committed to making homeownership dreams a reality. As a Sales Manager, you'll play a vital support role for the Mountain Region of Cross Country Mortgage. Your expertise will be instrumental in scenario support, product knowledge, and regional growth. Our team is looking for someone who thrives on collaboration and who is passionate about closing every loan. We're looking for someone who is passionate about the mortgage industry, thinks creatively to solve challenges, and is eager to contribute to our supportive and dynamic environment. By joining us, you’ll be part of a company that supports your growth both personally and professionally, with a leadership team that's unmatched in the industry. We offer competitive pay and a comprehensive benefits package, all within a work environment that values career growth and culture. At CrossCountry If you're ready to make an impact, we’d love to hear from you. Responsibilities: • Provide expert guidance on complex loan scenarios to find a solution and a path forward • Collaborate with loan officers and processors to resolve underwriting escalations efficiently • Maintain up-to-date knowledge of mortgage regulations and CrossCountry Mortgage products • Act as the primary escalation point for complex loan issues, pipeline problems, and underwriting exceptions • Provide technical support in Encompass to ensure accuracy and quality of loan files • Build relationships with regional and corporate employees to create a collaborative and solution-oriented environment • Conduct training on various products, programs, and industry topics in an ever-evolving industry • Network and build relationships with future Loan Officers that fit the core values and vision of CrossCountry Mortgage • Recruit, train, and develop Sales support roles Qualifications: • 7-10 years of mortgage experience • Prior experience in a lead position preferred • An active state-specific NMLS license is required • Expert-level knowledge of the mortgage business, including overall mortgage lending processes and internal controls, as well as federal, state, and regulatory requirements/guidelines; valid documentation related to processing mortgage applications • Ability to manage multiple priorities; strong detail orientation and highly organized • Works with a strong sense of urgency and responsiveness • Passionate about delivering excellence in customer service • Demonstrated patience and professionalism when interacting with both internal and external customers • Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required Compensation: $120,000+ yearly DOE

• Provide expert guidance on complex loan scenarios to find a solution and a path forward • Collaborate with loan officers and processors to resolve underwriting escalations efficiently • Maintain up-to-date knowledge of mortgage regulations and CrossCountry Mortgage products • Act as the primary escalation point for complex loan issues, pipeline problems, and underwriting exceptions • Provide technical support in Encompass to ensure accuracy and quality of loan files • Build relationships with regional and corporate employees to create a collaborative and solution-oriented environment • Conduct training on various products, programs, and industry topics in an ever-evolving industry • Network and build relationships with future Loan Officers that fit the core values and vision of CrossCountry Mortgage • Recruit, train, and develop Sales support roles