Benefits:
Bonus based on performance
Employee discounts
Wellness resources
COMPANY DESCRIPTION
Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.
SUMMARY/OBJECTIVE
The Studio Sales Manager oversees the sales team, customer experience, and service with the goal of meeting company expectations. Performance must yield a professional, warm, compassionate, client-first culture that emphasizes innovation, empowerment, quality, productivity, high standards and goal acquisition. Confidently and effectively, the Studio Manager ensures all aspects of the Club operate in accordance with standards set forth by Pause as the top-of-category brand, ultimately resulting in a difference making experience for both Clients and Team Members.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Demonstrate, embrace, exhibit decisions and behavior that embody Pause and the Pause Vision, Mission and Core Values.
· B2B outreach for partnerships, events, wellness programs, and corporate wellness programs
· Networking at local events which may include evenings and weekends
· Perform job duties in compliance with policies and procedures outlined in the Pause team member Handbook and Operating Manual.
· Meet objectives of the Pause Studio business plan including, but not limited to, increase in gross revenue, client satisfaction and engagement, team member performance, operational cost-efficiency; as well as ongoing review of revenue, and setting corrective plans when necessary.
· Work community sales events and train wellness associates as needed
· Review Weekly dashboard, sales stats, lead log, appointments, and sources and adjust as needed to meet financial expectations.
· Knowledgeable of all Pause services, products, features, and benefits; able to articulate knowledge and sell with a friendly, sales-through-service philosophy.
· Help with social media posting as needed
· Ensure that studio operates at the highest standards of quality and safety, optimizing customer experience
· Recruit, hire, train, coach, motivate and retain the highest quality team members; follow company standards and practices to create highly engaged team members.
· Ensure the flow of communication is uninterrupted at the studio by hosting regular team meetings, sending memos, and other forms of personal communication.
· Review Incident Reports, follow up with Member/Team Member, and correct any performance or operational issues as appropriate.
· Always maintain a “photo-ready” studio; ensure the Studio scent is always pleasant; conduct cleaning walk throughs at least three times a day setting expectations for improvement as well as giving recognition for good performance.
· Assist with special projects, events and promotions as needed.
· Miscellaneous duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
· College graduate preferred
· Three years of sales management experience leading a team of at least 15 people
· 5 years of Sales experience
· One year of experience in health, wellness, fitness or related industry preferred
ESSENTIAL SKILLS
· High aptitude in problem solving and delivering efficient solutions
· Excellent communication skills
· Highly organized and able to multi-task under time constraints
· Time management
· Strong customer service and troubleshooting skills
· Strong leadership skills
COMPETENCIES
· Passionate about health and wellness
· Quality and Client Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Considering client needs when setting priorities. Determining the real needs of all guests by asking the right questions, listening, and confirming before acting. Seeking input to continuously improve performance.
· Managing Work: Managing a variety of responsibilities at the same time and achieving results on time. Uses considerable judgment, independent action, and initiative to analyze and resolve problems and make or develop recommendations. Demonstrating high levels of organization and attention to detail. Taking responsibility for decisions, actions, and results. Involving others in identifying problems, opportunities and developing solutions.
· Maximizing Resources: Working collaboratively with people in the group and in other parts of the organization; supporting others when requested. Making good use of internal resources including systems, equipment, supplies, tools, etc. Involving others in identifying problems, opportunities, and developing solutions.
· Learning and Adapting: Keeping up-to-date on knowledge specific to Pause. Evaluating experiences and learning from them; communicating insights so others can benefit. Finding a way to get the job done even when normal channels, materials, and methods don’t work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and accepting feedback for self-improvement without becoming defensive.
PHYSICAL REQUIREMENTS/ENVIRONMENT:
· Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.
· Frequent repetitive movements.
· Continuous exposure to moderate noise.
· Frequent walking and standing on hard surfaces.
· Frequent movement, lifting or carrying of weight up to 50 pounds.
· Frequent exposure to dust, chemicals, and cleaning solutions
POSITION TYPE
This is a full-time position
TRAVEL
This position may require local travel
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.