Job Description

**The Sales & Marketing Associate **plays a pivotal role in driving sales, enhancing customer experience, and contributes to promotional efforts. Serving as a key point of contact for both consumer and professional (wholesale) customers, this role ensures all interactions align with our high standards of service and product expertise. In addition to sales responsibilities and daily store operations, the Sales & Marketing Associate manages social media efforts to strengthen brand visibility and customer engagement.

**SALES & STORE OPERATIONS- 60%: **

SALES:

• With a focus on retail customers (consumers), they must also be able to assist with professional (wholesale) customers in the store, and electronically (phone or email) as required for quotes or sales orders.
• Generates new business in the store through actively engaging with walk-in customers, understanding their needs, and recommending appropriate products that drive upselling opportunities.
• Coordinate orders and in-store pickups with professional clients, as needed.

STORE OPERATIONS:

• Fully participate in daily store activities (register, sales, opening and closing responsibilities), owning the sales process from greeting to checkout.
• Keep a consist clean and safe work environment for customers and team members. Responsibilities include but are not limited to dusting, sweeping, breaking down and disposing of cardboard boxes.
• Assist with inventory management, ensuring stock levels align with sales goals and customer demand.
• When asked, manage inbound deliveries, including delivery log and distribution.

MARKETING- 40%:

• Create and implement engaging social media content to promote store products, sales and events across various platforms.
  • Collaborates with Asst. Store Manager on content calendar to align with stores’ promotional and events calendar.
  • Analyze successes and flops and be able to speak to the results.
• Manage in-store signage, ensuring it is up-to-date, clear, and aligns with marketing campaigns or promotions.
• Assist with quarterly merchandising of the store to refresh store layouts, highlight seasonal collections, and enhance customer flow.
• Support store leadership in execution of ALL events related to store sales (ex. Annual Better Than Black Friday Sale) and community events (One Loudoun.)

Qualifications

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Performs other job-related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS:

• 3 - 5 years experience in a strong retail sales, customer service, or similar environment.

• High school diploma or general education degree (GED).

• Excellent time management and organizational skills with a strong attention to detail.

• Active engagement with multiple social media platforms and strong interest in current social media trends.

• Ability to work independently and as a contributing team member.

• High energy and motivated self-starter who makes a positive first impression on all customer interactions.

ESSENTIAL PHYSICAL REQUIREMENTS:

• Ability to stand for long periods of time.
• The staff member frequently is required to reach with hands and arms. The staff member must regularly lift and/or move up to 60 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus when reading computer screens, documents and customer communications, etc.
• Must be able to communicate clearly in English, both verbally and in writing, to convey information to coworkers and assist customers. Must be able to communicate in a knowledgeable manner on various Fortessa products.

MENTAL REQUIREMENTS:

• Ability to work under stress, interruptions and tight deadlines.
• Ability to effectively establish rapport, present information, and respond to questions from supervisors, customers, and sales / store staff.
• Ability to prioritize work, solve problems, and answer questions.

ESSENTIAL TECHNICAL SKILLS:

• Ability to operate office equipment, e-mail, computer and phone system.
• Working knowledge of Microsoft software including MS Outlook, Internet Explorer, MS Excel, PowerPoint

INTERPERSONAL SKILLS:

• Ability to communicate and interact effectively with co-workers in order to prioritize workflow, request assistance if needed and assist others in achieving company goals.
• Results-oriented with a positive outlook.
• Reliable, persistent and determined to succeed.
• Strong communication skills with ability to understand other points of view.
• Professional and business like.

Additional Information

Position open to all US residents legally authorized to work in the US.

Full-time position (40-hour work week); 8-hour shift Monday through Friday.

We offer a competitive compensation package including medical, dental, vision, matching 401(k), company paid short and long term disability, generous paid time off, holiday pay, and employee discount.

All your information will be kept confidential according to EEOC guidelines.

We look forward to hearing from you!