Job Description

Position Overview

The Move-In Coordinator works closely with our sales, marketing, clinical, and operations teams to ensure each new resident’s move-in process is organized, timely, and stress-free. You will serve as a key point of contact for residents, families, physicians’ offices, and internal departments.

Key Responsibilities

• Coordinate all aspects of new resident move-ins, from paperwork to move-in day logistics
• Work closely with residents and family members to ensure a smooth, welcoming transition
• Communicate with physicians’ offices to obtain required medical documentation
• Support the sales team with organization, scheduling, and follow-up
• Assist with planning and executing marketing and community events
• Collaborate with all departments to keep the move-in process flowing efficiently
• Provide excellent customer service with warmth, professionalism, and energy

Qualifications

Qualifications & Skills

• A genuine service heart and commitment to exceeding customer expectations
• Passion for working with seniors and their families
• Experience supporting a busy sales and administrative team
• Highly organized, detail-oriented, and self-motivated
• Mature, responsible, and dependable
• Strong communication and relationship-building skills
• Comfortable working with medical offices and documentation
• Collaborative team player who communicates effectively across departments
• Flexible availability, including weekends (most move-ins occur on weekends)
• Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)
• Ability to manage schedules, documentation, and communication using digital tools
• Positive attitude with great energy and professionalism

Additional Information

At Maravilla, we believe in creating meaningful experiences for our residents, families, and team members. This role offers the opportunity to make a real difference in our residents' lives, while working in a supportive, Purpose-driven environment.

Senior Resource Group is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.

Note to Applicants: Smoking is prohibited in all indoor areas of Senior Resource Group unless designated smoking areas have been established by a particular office in accordance with applicable state and local law.