Sales Office Administrator

Make a Real Impact. Join a Team That Truly Matters.

Broylman Memorial Group is transforming a traditionally slow-moving industry with modern systems, high standards, and a heart-centered approach to serving families. As we continue expanding nationally, we’re looking for a Sales Office Administrator who thrives in a structured environment, communicates with compassion, and keeps operations running smoothly.

This is not your average admin job. This is meaningful work with real purpose — supporting families on some of the most important days of their lives.

What You’ll Do

Administrative & Office Operations

Manage phones, email inquiries, and greet families with professionalism and warmth.

Help prepare contracts, deeds, required legal documents, and maintain accurate digital and physical records.

Schedule appointments for families and the sales team; coordinate calendars and daily workflows.

Track burial plot inventory and memorial product availability with precision.

Process payments, issue receipts, and support basic financial documentation.

Maintain timekeeping accuracy and general office organization.

Family Support & Customer Service

Provide compassionate guidance to families making cemetery arrangements.

Coordinate with funeral homes, clergy, grounds crew, and other partners to ensure seamless service days.

Protect confidentiality and handle sensitive information with absolute professionalism.

Sales Support

Prepare paperwork, manage CRM records, and assist with follow-up tasks for the sales team.

Support creation and maintenance of brochures, price sheets, and marketing materials.

Help organize cemetery tours, outreach events, and community-facing activities.

Records Management

Maintain accurate cemetery mapping and plot ownership documentation.

Ensure compliance with all local and state regulatory requirements.

Manage office supply inventory and ensure the workspace remains organized and visitor-ready.

What Makes You a Strong Fit

Qualifications

High school diploma required; associate or bachelor’s degree preferred.

2+ years of administrative, customer service, or sales support experience.

Experience in funeral, cemetery, real estate, legal, banking, or medical office settings is a plus.

Skills & Traits

Exceptionally organized with strong attention to detail.

Excellent written and verbal communication skills.

Ability to stay steady, empathetic, and professional in emotional situations.

Tech-savvy — comfortable with Google Workspace, document tools, and learning new systems.

Reliable, calm under pressure, and committed to accuracy.

Solution-focused/problem-solving skills.

Advanced critical thinking skills.

Additional

Working hours will be M-F from 10-3

Occasional evenings/weekends may be required (rare).

Must be comfortable working in a cemetery environment and interacting with grieving individuals.

Work Environment & Benefits

Office setting within a beautifully maintained cemetery grounds.

Collaborative environment with sales professionals, grounds crew, and leadership.

Opportunity to grow with a rapidly expanding company modernizing an essential industry.

Benefits package available (insert your standard details here).

If You’re Someone Who…

Likes a steady, meaningful workload

Enjoys helping people navigate important decisions

Gets satisfaction from accuracy, structure, and good systems

Wants to join a company that actually values operational excellence

…then you’ll be right at home here.

Apply today and be part of a team making a real difference.