Role Overview

We are looking for a strategic and detail-oriented Sales Operations Manager to support and optimize our sales cycle. This role will be instrumental in managing sales orders and invoicing, ensuring seamless coordination across sales, operations, logistics, and customers. The ideal candidate will be process-driven, highly organized, and able to scale systems in a fast-paced, data-centric environment.

Responsibilities

Order Management & Fulfillment

Own the end-to-end sales operations process: validate incoming orders, generate invoices, pick lists, and oversee fulfillment through internal teams.

Track and reconcile product availability against sales commitments, proactively resolving mismatches or shortfalls.

Sales Support & Partner Coordination

Serve as an operational liaison between Sales, Logistics, and Planning to ensure smooth deal execution and post-sale support.

Maintain clear documentation and communication for all sales orders, adjustments, and fulfillment updates.

Resolve customer issues related to shipments, damages, or delays with professionalism and urgency.

Inventory & System Oversight

Monitor inventory movement in coordination with the warehouse and purchasing team.

Ensure systems and trackers accurately reflect fulfillment status, order edits, and shipment milestones.

Generate SKU-level pick documents by pallet and order priority; work closely with teams to align on inventory flow.

Performance Reporting & Process Optimization

Develop and maintain dashboards and reports on key metrics: order accuracy, turnaround times, fulfillment rates, and error resolution.

Identify workflow bottlenecks and propose improvements to tools, processes, or documentation standards.

Support technology integrations or automations to streamline sales operations.

Qualifications

3+ years of experience in sales operations, inventory allocation, order management, or logistics within a product-based business. Apparel industry experience preferred.

Strong analytical skills with a high degree of proficiency in spreadsheets (Google Sheets/Excel) and operational systems (ERP, WMS, 3PL platforms).

Demonstrated experience managing B2B order workflows, especially involving pick lists, inventory allocation, and multi-party coordination.

Excellent communication skills and attention to detail.

Self-starter with strong prioritization skills and a knack for building processes in ambiguity.

Here’s what you can expect:

Awesome company culture rooted in ownership, flexibility, and a no-ego mindset

Real impact and autonomy in a role that touches global inventory and sales execution

Staff perks, including snacks and refreshments in the break area, employee discounts on merchandise, and team outings like bowling nights, team dinners, and special events like ComplexCon

Time to recharge: PTO for all federal holidays plus accrued personal time

401K available to help you plan for the future

Remote-friendly and fast-paced, with a clear focus on outcomes over optics

Opportunities for advancement as the business scales and systems evolve