Job Description

Position Summary

We are seeking a Sales Operations Manager to lead the strategic and tactical operations of our growing Practice Solutions team. This is a critical leadership position responsible for overseeing a team of over 80 individuals , including both domestic and overseas staff, and driving operational excellence through optimized workflows, tools, and structure.

This role requires a bird’s-eye view across people, processes, and technology , ensuring a high-performing, well-coordinated sales support function. The ideal candidate is an experienced leader with a strong background in sales operations , team management (especially remote teams), and cross-functional process ownership.

Key Responsibilities

• Lead and manage a global team of 80+ staff , including performance oversight, structure alignment, and resource planning.
• Design and implement end-to-end sales operations workflows from client intake through onboarding and engagement.
• Own and maintain team structure documentation , clarify ownership of process steps, and ensure accountability across functions.
• Drive continuous improvement by identifying inefficiencies and leading process redesign initiatives.
• Oversee and optimize CRM and sales enablement platforms, support dashboard creation and pipeline visibility.
• Partner closely with Sales, Legal, and Intake teams to ensure cross-functional process harmony.
• Develop training, SOPs, and KPIs for team members; support hiring and onboarding in collaboration with HR.
• Monitor daily, weekly, and monthly performance metrics, and report insights to senior leadership.

Qualifications

Qualifications

• 5+ years of experience in sales operations, client services, or business operations , preferably in a high-volume professional services or legal setting.
• Demonstrated success in leading large teams (80+ individuals) , including offshore and remote staff.
• Strong experience with CRM tools (e.g., Salesforce, HubSpot) and process automation platforms.
• Fluent or highly proficient in Spanish is strongly preferred.
• Exceptional organizational, leadership, and communication skills.
• Ability to balance strategic vision with day-to-day execution and operational rigor.
• High attention to detail, accountability, and a proactive approach to problem-solving.

Additional Information

Benefits

Our law firm offers eligible employees a comprehensive benefits package that includes medical, dental and vision insurance coverage. We also provide eligible employees with flexible time off plans including Unlimited Paid Time Off (PTO), and paid holidays.

Department

Sales

Employment Type

Full Time

Location

California

Workplace type

On-site

Compensation

$130,000 - $145,000

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