Benefits:

401(k)

Health insurance

Paid time off

About the Role:

Superior Floors LLC is looking for a motivated and detail-oriented Sales Operations Support specialist to join our growing team in Lewisville, TX. This is a fantastic opportunity to play a key role in keeping our sales engine running smoothly while working alongside a passionate team in the flooring industry. If you thrive in a fast-paced environment and love making things work better, we want to hear from you!

Role Overview

The Sales Support Specialist provides organized, responsive administrative support to the sales team. Working closely with approximately seven sales representatives, this position prepares quotes and pricing documents, maintains accurate customer and product information in company systems, coordinates sample requests, and helps ensure sales-related tasks move forward on time.

This is an entry-level opportunity for someone who is dependable, helpful, detail-oriented, and eager to learn. Success requires strong organization, a service-minded attitude, clear communication, and the ability to manage multiple requests without losing accuracy or follow-through.

Key Responsibilities

Sales Team Support

· Prepare accurate and timely customer quotes using approved pricing, product information, and established procedures.

· Create, update, and maintain customer pricing sheets and other sales documents.

· Respond to routine requests from sales representatives for product details, pricing information, documentation, and administrative assistance.

· Track open requests, confirm priorities and deadlines, and follow through until each item is completed or appropriately handed off.

· Help sales representatives stay organized by maintaining clear files, current information, and accessible documentation.

· Support special sales initiatives, customer projects, and other administrative assignments as directed.

Customer and Cross-Functional Support

· Provide courteous, responsive support that helps the sales team deliver consistent customer experience.

· Communicate professionally with internal teams to gather information, clarify requests, and resolve routine discrepancies.

· Escalate incomplete information, pricing concerns, or system issues to the appropriate person in a timely manner.

· Assist coworkers willingly and contribute to a collaborative, solutions-focused work environment.

· Protect confidential customer, pricing, and company information.

Systems, Data, and Documentation

· Enter, update, and maintain customer, product, and pricing information within company business and order-management systems.

· Review data and documents for completeness, accuracy, consistency, and appropriate approvals before use.

· Use Microsoft Excel to organize pricing, product, customer, and tracking information.

· Maintain orderly digital records using established naming, filing, and version-control practices.

· Learn and consistently follow system workflows, data-entry standards, and departmental procedures.

· Report errors or inconsistencies promptly and assist with corrections as directed.

Samples and General Administration

· Coordinate flooring sample requests and communicate status or availability to the sales team.

· Assist with sample organization, inventory checks, and replacement requests as needed.

· Monitor assigned email, task lists, and shared work queues; acknowledge requests and provide status updates when completion is not immediate.

· Perform other related duties consistent with the purpose and entry-level scope of the position.

Core Competencies

· Organization and Prioritization

· Service Mindset

· Accuracy and Attention to Detail

· Responsiveness and Follow-Through

· Communication

· Team Collaboration

· Learning Agility

· Dependability

· Adaptability

Minimum Qualifications

· High school diploma or equivalent required; additional coursework or training in business, administration, sales, or a related area is helpful.

· Previous administrative, customer service, retail, sales support, or office experience preferred but not required.

· Working knowledge of Microsoft Excel, Outlook, and other standard office applications; willingness to build stronger Excel skills.

· Ability to learn new company systems, processes, products, and terminology.

· Clear written and verbal communication skills.

· Ability to organize work, manage competing requests, meet deadlines, and ask questions when information is unclear.

· Consistent attention to detail and commitment to accurate work.

Physical and Work Requirements

· Primarily office-based work involving extended periods of sitting and computer use.

· Frequent use of a keyboard, mouse, telephone, email, spreadsheets, and company systems.

· Ability to communicate effectively with employees, customers, and business partners in person, by phone, and electronically.

· Occasional standing, walking, bending, reaching, and lifting or moving samples or office materials weighing up to 25 pounds.

· Ability to work in a fast-paced environment with interruptions, changing priorities, and recurring deadlines.

· Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

About Us:

Superior Floors LLC is a trusted flooring company serving the Lewisville, TX area with a commitment to quality products and exceptional customer service. Our customers love us for our wide selection, expert craftsmanship, and dedication to getting every job done right. We foster a collaborative and supportive work environment where every team member is valued and has the opportunity to grow.