Sales Order Entry Specialist

(Global Shop ERP – Steel Fabrication Environment)

Position Summary

The Sales Order Entry Specialist is responsible for accurately entering and managing customer sales orders within the Global Shop ERP system. This role acts as a coordination point between sales, estimating, production planning, and shipping to ensure orders are correctly configured, scheduled, and processed through the manufacturing workflow. Accuracy, attention to detail, and clear internal communication are critical to ensure customer requirements are properly translated into work orders and production instructions.

Essential Job Responsibilities

Sales Order Processing

• Enter customer sales orders into the Global Shop ERP system based on quotes, purchase orders, and customer communications
• Verify order details including part numbers, quantities, pricing, routing, and delivery requirements
• Confirm that required documentation (drawings, specifications, revisions) is attached or referenced correctly
• Maintain accurate order records and update changes as required

Order Verification and Coordination

• Review orders for completeness and accuracy before release to production
• Communicate with production planning and scheduling to ensure realistic delivery timeline
• Coordinate with estimating to confirm pricing, materials, and routing information
• Work with purchasing and inventory teams when materials or special requirements are identified.

Customer and Sales Support

• Assist the sales with order status, confirmations, and revisions
• Communicate with customers regarding order details when clarification or status is needed
• Process order revisions, cancellations, and change requests in the ERP system

ERP Data Management

• Maintain accurate customer, item, and order data withing Global Shop ERP
• Ensure part revisions, routing steps, and bill of materials align with order requirements
• Monitor order status and assist with troubleshooting order flow issues within the system

Documentation and Compliance

• Ensure customer purchase order requirements are reflected in the system
• Maintain organized records of order confirmation, revisions, and communications
• Follow internal procedures for order entry, revision control, and documentation management

Required Skills and Qualifications

• Experience with ERP systems (Global Shop ERP or similar preffered)
• Strong data entry accuracy and attention to detail
• Ability to intercept customer purchase orders, drawings, and specifications
• Basic understanding of manufacturing or fabrication workflows
• Strong communication and coordination skills
• Proficiency with Microsoft Excel and basic office software

Preferred Experience

• Experience in steel fabrication, metal manufacturing, or job environments
• Familiarity with work orders, routings, bill of materials, and production scheduling
• Previous experience supporting sales or customer service in a manufacturing setting

Work Environment

• Office environment within a manufacturing facility
• Frequent coordination with production, engineering, and shipping departments

Key Success Traits

• HIgh attention to detail
• Strong organizational skills
• Ability to manage multiple orders and revisions simultaneously
• Clear communication with both technical and non-technical personnel