Benefits:

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

At Paramount Granite, it is our mission to be your trusted partner in building dreams. Since 1996, we’ve been the leading provider of natural stone and quartz countertops, vanities, fireplace surrounds, etc. in Minnesota and surrounding areas, serving over 14,000 customers. With a commitment to exceptional craftsmanship and customer satisfaction, we pride ourselves on delivering superior products that enhance the beauty and functionality of any space.

Job Title: Project Consultant

Manager: Sales Manager

Job Description:

We are seeking a dynamic, passionate, and self-motivated Project Consultant to join our team. The Project Consultant will play a key role in managing customer relationships, guiding customers through the selection process, and coordinating project details from inception to completion. The ideal candidate will have a strong background in sales, excellent communication skills, have attention to detail, integrity, and a passion for delivering outstanding service.

In this role, you will be the primary partner for both contractor and residential customers in building out their project plan. You will be most successful when you are organized and attentive to customer needs and project details and ensure constant and effective communication with customers. You will garner necessary information about the project and guide the customer through your knowledge and experience to ensure the project result is exceptional and exceeds their expectations. This balance between inquisition and knowledge sharing will help as you build relationships and rapport with each individual person/project.

List of Responsibilities:

Daily:

Open up the Showroom

Ensure space is clean, stocked and ready for a successful day of business

Welcome customers as they arrive

Warmly greet them, ask probing questions to determine if this is their first time visiting the showroom or if they are returning to meet with assigned Project Consultant

If first visit, get to know the customer and project desires, offering experience and expertise as needed, explain selection options and project process

Guide stone selection process

Set appropriate expectations for follow up including timing for next steps

Bid Writing

Gather data (homeowner/contractor contact information, project specifications, drawings/dimensions)

Consult with Brian/Brandon on unique project details

Determine square footage, run pricing through Excel formula to determine project estimates and gain bid input from other Project Consultants

Finalize quote and send to customer

Additional Ongoing Project Follow Ups

Check-in on customer decision process and answer questions

Input CRM system to ensure communication and timeliness of project details

Secure and record down payment and begin the internal process to execute job

Update sales book/board daily to track MTD goal

Garner necessary signatures along the way to ensure transparency and project efficiency

Maintain project folders by routinely updating with new, key details

Collect sink and faucet details for project and communicate information accordingly

Ensure all aspects of the project are scheduled and communicated: measure, programing, installation and communicate to necessary person(s)

Create Invoice for project, send to customer/contractor, and collect payment

Scan documents as necessary

Miscellaneous

Answer phones

Light cleaning

Assist with inventory management

Train new team members

Update website/social media/etc of business/holiday hours

Keep website current on stone options available

Complete Thank you cards at completion of project

Ensure sales paperwork and documentation is up-to-date and accurate

Monthly

Maintain relationships with contractors, designers, homeowners, and suppliers to keep Paramount front and center

Create and execute social media content, across all platforms, for the month

Brainstorm and prioritize ideas to increase sales. Assist with executing lead generation initiatives

Assist in ordering of supplies: stone, sinks, glue, miscellaneous

Metrics for Success:

Achieve monthly sales goals

Quote written/jobs closed

Sales call/reach out goals

Projects run smoothly: organized, on time, error free

Top ratings from customers/contractors

Positive feedback from colleagues regarding project communication and flow