POSITION OVERVIEW

We are seeking a motivated, customer-focused Water Sales Representativeto join our growing team. This is an excellent opportunity for someone looking to build a career in sales while helping homeowners and businesses during some of their most stressful situations.

In this role, you will respond to water damage emergencies, meet with customers on-site, assess their needs, explain our water mitigation services, and guide them through the restoration process. Previous water mitigation experience is not required. Candidates must be comfortable working in a fast-paced environment, be available to respond to customer emergencies during evenings and weekends, and have a passion for helping people.

No Water Mitigation experience needed - We will provide the training needed to become successful in the industry.

Work Schedule

Because water damage emergencies happen unexpectedly, this position requires flexibility.

• Full-time position with a variable schedule. Begin shift at 7:30 am and then on the road most of the day going to client sites.

• Must be available to respond to customer emergencies during evenings, weekends, holidays, and after-hours on a rotating basis.

• Some days may follow a traditional schedule, while others require responding immediately when emergency calls are received.

KEY RESPONSIBILITIES

• Respond promptly to water damage emergencies and customer service calls.

• Meet with homeowners, business owners, and property managers to assess water mitigation needs.

• Educate customers on the water mitigation and restoration process.

• Coordinate with insurance to obtain claim number, details, complete paperwork, and collect photos.

• Prepare estimates and explain recommended services in a professional, consultative manner.

• Build trust and provide exceptional customer service during stressful situations.

• Coordinate with technicians and operations teams to ensure a smooth customer experience.

• Follow up with customers throughout the project to ensure satisfaction.

• Develop relationships with insurance agents, property managers, plumbers, and other referral partners.

• Maintain accurate customer records and activity within the company's CRM.

• Meet or exceed sales goals and performance expectations.

• Participate in ongoing sales and industry training.

QUALIFICATIONS

Required

• High school diploma or GED required.

• Minimum of 1 to 2 years of sales experience with great sales acumen.

• Strong communication and relationship-building skills.

• Positive attitude with a willingness to learn.

• Exhibits strong team player/builder skills.

• Comfortable meeting new people and working independently.

• Comfortable working in the office and on the road.

• Strong organizational and time management skills.

• Ability to self manage.

• Ability to remain calm and empathetic when assisting customers during emergencies.

• Basic computer skills and ability to learn CRM software.

• Valid driver's license with a clean driving record.

• Ability to pass a background check and drug screen.

WHAT MAKES SOMEONE SUCCESSFUL

The ideal candidate is:

• Customer-first and genuinely enjoys helping people.

• Self-motivated with a competitive drive.

• Comfortable working in a fast-paced, ever-changing environment.

• Reliable and dependable when customers need immediate assistance.

• A strong communicator who builds trust quickly.

• Coachable and eager to learn a new industry.

• Professional, honest, and accountable.

This role is ideal for someone with an outgoing personality, strong people skills, and the desire to build a long-term career in consultative sales while making a meaningful difference for customers during challenging situations.